The employee could not print out the rental agreement when I picked up my truck, so they told me to take a picture of the mileage. They told me my rental started at 11am when it was clearly 12pm. I had a reservation confirmation that stated 12pm. The employee told me to bring the van back by 3:30pm because there was another person renting the van at 4pm. He took 30 minutes to get my van out of the parking space and ready for me to use it, because the front bumper of the van was caught on something. The bumper tore off when he backed out of the spot. When I returned the van, I took a picture of the gas and mileage. The gas was a 3/4 full. I was surprised to see an additional fuel charge of $18.40 and the invoice said the gas tank was at 1/2 full. I emailed the contact about it and I'm waiting for my refund. This location and employees were not very good and tried to over charge me with additional fuel fees.
Alquiler de camión de mudanzas en Ashburn, VA en In & Out Market
¿Te mudas de o a Ashburn, VA 20147? Obtén cotizaciones de tarifas de alquiler de camión GRATIS en In & Out Market. Los camiones de alquiler de
Obtén cotizaciones GRATIS de camión, pickup y van de carga para mudanzas en In & Out Market
Pickups Trabajos pequeños
Vans de carga Trabajos pequeños
Camión de 10 ft De estudio a
dpto. de 1 hab.
Camión de 15 ft Casa de 1 hab.
a dpto. de 2 hab.
Camión de 17 ft Casa de hasta 2 hab.
Camión de 20 ft Casa de 2 hab.
a dpto. de 3 hab.
Camión de 26 ft Casa de 3 hab.
a casa de 4 hab.
Solo tienes que hacer clic en cada uno de los camiones de mudanza que aparecen arriba para ver las especificaciones individuales del camión, entre las que se incluyen: características de seguridad, capacidad para remolcar, ahorro de combustible y, por supuesto, el tamaño disponible de espacio por camión. Cada camión de alquiler tiene precio individual para ayudarte a ahorrar dinero, tiempo y energía en tu mudanza hacia o desde Ashburn, VA.
Alquileres de vans de carga y pickup en Ashburn, VA
Los alquileres de van de carga y pickup U-Haul en Ashburn, VA son ideales para proyectos de mejoramiento del hogar, entregas y otras cargas pequeñas. Alquila vans de carga o pickups para ahorrar dinero en mudanzas o entregas locales. Los alquileres de vans de carga y pickup son populares entre los negocios locales, estudiantes universitarios y mudanzas pequeñas de casas en Ashburn, VA 20147. Nuestras vans de mudanza para alquilar incluyen aire acondicionado, rieles con protección para resguardar tus pertenencias, y vienen equipadas con un enganche para transportar un remolque de alquiler.
- Rieles de protección en el interior de las vans de carga
- Transmisión automática
- Aire acondicionado
- Suspensión para viaje apacible
- V-8 con ahorro de combustible
- SRS/bolsas de aire
Comentarios de clientes
The help I got from the man running the desk was excellent and I am grateful for it.
This was an atrocious experience. The employee barely spoke English, had no idea how to actually perform the rental process, had to call his boss on his phone to actually complete it, and did it incorrectly because I didn't even get an actual link to send the photos of the vehicle to.
Waiting time is a little bit long. Overall is a good experience. Pick up and drop off are good.
Pickup location was fine. The online pickup approval took forever.
The truck had not been cleaned and had a tire pressure warning. Most frustrating: I got charged an extension fee for bringing the truck one hour later. As I understand, the $19.95 rate should be daily and I got charged more even though I did not use the truck for more than a day.
The agent/clerk that waited on me what not very knowledgeable to check me out and they did not have 24/7 pick up so it took a longer time to pick up the vehicle. Nice guy but just not great at getting through the process.
The owner of the store was helpful.
I reserved my truck online and checked in online. The truck was not there. I went inside and joined 3 other people with the same issue. Took me an hour to finall get my truck that had no gas in it. I returned the truck in about 2 hours and was told that I should have taken down the mileage before and after. Another individual was waiting for a truck like I was earlier in the day. Took another 30 minutes to return the truck because of mileage issues. Not sure they have any processes in place but they are certainly not following them.
Improve the parking situation.
did not have the 9ft cargo van I ordered. only option was a 10ft truck at nearly twice the cost per milage. on pick-up and drop-off was promised a milage discount to the same as the 9ft. no discount was given. plus, the radio and dash lights kept going out as I drove. otherwise the truck was fine.
It is a good location the sign needs to be more visible but the customer service was very good. I like the fact that it was in a store so if you needed anything you could get it from there. Very convenient to get on the road. Thanks for the rental.
There was only one spot left for the truck I was dropping off and a lot of non-uhaul trailers and vehicles occupying the lot. Seemed very untidy.
This is a small crowded parking lot. The U-Haul office is in a small convenience store. Not very inviting.
Inside of truck was dirty. Still had documents from prior rental in cab with trash on the floor. Doubt it had been cleaned or disinfected for COVID.
The pick-up location I was sent to (Ashburn) was the worst! They have no knowledge of what they are doing, their customers service was the worst. The store owner was late, made me wait about 45 minutes bc he was attending his in/out customers. This experience left me not wanting to use these company again.
The owner/operator was quite rude and would not give me a receipt after I returned the truck. citing UHaul 'system' issues. Also said that he did not care if I did not come back. Later, I saw that he had over charged me by adding CDW which I did not need, and again blamed it on UHaul.
there was no secure place to leave it at the drop off so I had to go inside again. Not a huge deal but not contactless.
The truck smelt so terrible, like sweat and really bad b.o.
I ordered over the phone from the national U-Haul call center - the agent could not have been more helpful and friendly, and reserved exactly what I needed for when I needed it, and at a super-close location that I didn't even know existed. The staff at the rental location was also very helpful and friendly - pick-up and drop-off were quick and easy. I will definitely use this location again and recommend to friends!
Improve Location & Customer Service Definitely Needs Improvement.
I had trouble using my cell phone to check in. The staff at In and Out tried their best with their phones and IPad to help. Ended up using my son's laptop. The process took one hour and 45 minutes. I was waiting in queue fir a U-HAUL representative for the majority of the time and did not receive help until the online process had completed. My original reservation was with a site near my home , Affordable fleet service LLC. I requested a location closer to my home and had confirmed this and spoken to them on Friday. I received an e-mail on Friday morning at nine and noticed my pick up location had changed. It did not state my pick up location had changed. I did not notice the change until I was on my way and was entering the address for directions. My family arrived at the other location and saw cargo vans available. I guess mine was given to someone else? I had to start all over with tjhe staff at the In and Out regarding how many miles, my address license number - everything that I entered when making my reservations and in conversations with the other site. I had to do it again at drop off with charges. That's 5 times having to discuss rental fees and mileage. The vehicle was reliable and I received a fair price. I had to repeat myself and stand my ground for the original contract/reservation to be honored. The site manager should not be able to change a reservation. This was not an easy online process and somewhat untrustworthy regarding was is reserved and what is charged.
Cabin was dirty and full of animal hair. AC was hardly working. We spent more than an hour to clean the cabin and disinfect it.
If you held the steering wheel centered, you would end up going off the road to the right. It was a constant struggle turning the wheel to the left just to maintain being in your lane. At least it kept one alert.