The plastic barrier makes it difficult to communicate with the clerk who's accent also made it difficult to communicate. When I returned the truck and was finalizing the rental, the clerk claimed that I had agreed to Insurance when I had not. The clerk did not ask me if I wanted insurance when I was picking up the vehicle. The ordering/reserving of the truck is confusing. The order was changed. I originally booked a truck from a location that was close to where we were moving, so the pick up and return would be convenient and then U-haul sent me a notification that the pick up location was changed, making it inconvenient and a greater expense. This is unreasonable. I have always viewed U-haul in a positive way. Now, this experience has change my view of U-haul. I am not likely to use U-haul in the future and I will be sharing this experience. In the ratings above, in the "Was the equipment clean and well maintained?", I said "No", because the truck box had not been swept out before I picked up the truck and the engine belts were squealing the entire trip. I swept out the box before I returned the truck, the same courtesy should have been extended to me.
Glenn P
Petro Canada Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arva, ON N0M1C0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Engine needs tune-up. And there is a leak con the drive train, I noticed it in mdrivrway
Ronald WVery knowledgeable and friendly.
Laura LNone
Oluwole Fvery friendly and excellent communication and service, I was very happy
Nicolás M