The truck that was rented was very dirty inside and out. There was not an option on the app to really do anything about it. I tried adding a comment on return but then it tried to charge me for cleaning and I was not going to pay for the cleaning when it was dirty when I picked it up.
CHRIS Y
Arlington Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arlington, MA 02476
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The guy behind the counter was very friendly, competent, helpful and just overall very customer-oriented. Explained everything well and was very helpful. Thank you.
Ariane T10' truck condition was disappointing: driver's side door wouldn't close without slamming; windshield had a full-arc wide wiper scratch; cab smelled VERY strongly of cigarettes; box interior wasn't swept out; steering wheel was sticky; headlights not aimed correctly; clock set incorrectly. Went to location day before pickup to arrange earlier pickup; no one there even though it was 30 minutes prior to posted closing time. Left phone message asking to pick up earlier (before opening time) and for a call or text to confirm. No call or text, so I arrived at previously arranged pickup time only to find the HAD put key in lockbox and I could have picked up earlier. Very disappointed in this Arlington location.
Brian BThe lady at check in was great. The two different people I spoke to online, to extend my rental, added on extra insurance that I did not have in my initial rental. I was not asked if I wanted/needed it. So I was charged an additional almost $50.
Melissa BKeep up the good work.
Marcus H