I completed by Ubox contact here on 1/26/21 . I paid for the truck, mileage and took the Ubox that was shipped from Orlando ( where I already paid the $79.95 storage fee for a month . Today nearly 3 months later , they called me and asked if I had rented a Ubox , I said yes and she said thank you and hung up . Then she charged my account $85.15 again for storage ! She told me to go ahead and fight it when I called back. I use uhaul often and have never had such a poor experience. Angelique is who contacted me .robin M.
Moving Truck Rental in Arden, NC at Jim Campen Trailer Sales
(Distribuidor de U-Haul del vecindario)
Arden, NC 28704
Services at this Location:
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Arden, NC 28704
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
My son dropped it for after hours! So glad we were able to do that!Londa G.
Location was changed the day before pick up and was further from our house, so we had to pay overage fees for mileage. The pick up location was busy that morning, so we had to wait almost an hour to get our truck. Some staff were friendly, but the woman who checked us out was snippy when we asked if there was an issue with our rental.Edward R.
I had rented a strapped appliance dolly and blankets. When I opened the back of the truck, there is another bag of blankets and a regular dolly attached to the wall of he truck. I had to pay if I used them, but the problem is they were in my way. Especially the dolly. Next time I will ask for them to be removed before I rent a truck. That is precious square footage they take up.PAUL E J.
We did not rent this equipment. It was mistakenly entered into our account by the rental office staff. We were shocked when notified that we had picked up equipment, and they could not tell us how it happened. Will not use this incompetent location in future.Robert J.
Very friendly people. No complaintsRobert M.
Great Customer Service and very friendly staff....It was a snowy day but they made it feel like a Sunny day..Rusty P.
No customer contact availableVicki S.
Excellent experience!!Scott C.
The owners bring to work dogs was a inviting treat since I love animals. Great staffMichael F.
No matter which location you call it is always difficult to reach a human being on the phoneJonathan R.
Thankfully they helped me out. The place I booked first I will never try again... Jim Campen is terrific.John S.
Friendly and easy to work withSteven K.
Friendly staffSolomon F.
Make sure the trailers are swept out after use. Acknowledge customers when they come inside and make them feel valued. This location has no sense of urgency and just moves at a snails pace. It felt very odd to get so a low level of service. I'm not asking for chic fil a type service but jeez at least do somethingJered M.
Figure out how to make the online check in work as it certainly doesn't currently. If you are offering it, then it should work. Customers don't like to wait while 1 clerk does a trailer sale paperwork.Corey B.
Don't duplicate effort. I completed the express check-in and the girl at Jim Camper repeated every step. At no time was she wearing a mask or making an attempt to social distance. She had a dog in her office and I dislike dogs. Unprofessional!Keith R.
Drop off location was good. Easily accessible. Did app checkin/return so didn't meet anyone personally. All went according to plan.Andrew C.
I completed the online check in to improve the check in process and limit the person to person contact. When I arrived at the site I was asked for the same information and had to present my license and credit card. I am not sure why I needed to complete the online check in if U-Haul is not going to use it, and does not seam to care about trying to operate in a safe manner, as it relates to the COVID-19 virus . I am very careful about contact with other individuals and I wear a mask when in the company of other individuals The representative did not wear a mask nor did another individual in the office when I came in. The van was dirty inside and there were no signs of disinfecting the van prior to my rental. I am very disappointed in the lack of CDC protocol U-Haul is exhibiting toward their customers. I would be pleased to talk with the U-Haul person responsible for U-Haul's COVID-19 operating protocol. Bob Hunt.Robert H.
Nothing to offer this time around.James D.
The tailgate on this vehicle is full of gravel and every time you open and close the tailgate it dumps out gravel. I'm disappointed on the failure of the return online system. For the second time it would not find my location and allow me to proceed with the turn in. That is a $20 rip off again because your software doesn't work.david M.
The van was clean "enough" but I was not impressed. Brakes were squeaky and that made me nervous on mountain roads. The people were very nice and helpful all through the booking process. I had agreed to mobile device check in but was caught off guard to realize the location was closed for Labor Day when I arrived. A big truck was parked in front of the key kiosk so all that was visible was the, uninviting locked gate and I had a little "freak out". I ended up on the phone with Hawk Hawkins from another Uhaul location in town that was open on Labor Day. He saved the day for me by walking me through locating the key kiosk and the process. I realize I had all the info I needed and brought the confusion on myself but, I was coordinating a stressful move for my dad and it didn't take much to throw me. In any case, Uhaul did what they promised, I didn't read all the info I was sent and needed a hero that day - He was Hawk Hawkins. Lastly, there was not a great spot to park my car while I was renting the van M- Thur. - something I'd inquired about and been told leaving my car would not be a problem. At the very last minute someone who worked there appeared and suggested a terribly slopped grassy area for me to leave it. It all ended up fine but wasn't necessarily comfortable on the front end. It may not have been perfect but, Uhaul was an affordable option. You get what you pay for , right?Renee H.
Claim submitted due to terrible serviceANDRE S.
My issue was not necessarily with the location as the overall experience of renting the U-haul. The van was not clean, the windows were especially dirty, which made it difficult to see while driving an unfamiliar van. The process of using the after hours smartphone service was frustrating... took me over 40 minutes to actually get the keys. U-Haul advertises a 19.95 rental... NOT TRUE! Buyer beware!! They wanted to charge me over 4 times that amount when I returned the van (in the exact condition it was received). When returning the vehicle, you must fill out a survey... one question was â€œIs the vehicle clean enough for another family to useâ€? I said NO... so they charged ME a $25.00 cleaning fee!! I only had it long enough to pick up a door from Home Depot. My advice: pay the delivery fee. Rental could cost you a lot more stress and money... $85.73 is absurd, when advertising 19.95!Christine L.