Nothing if things stay the sameDORA M.
Moving Truck Rental in Arbutus, MD at Linden Ave Shell
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Arbutus, MD 21227
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Good service .Ivan C.
Very slow pickup and return processWilliam M.
Your making us use phone did not work I could not take pictures both time pick up and drop off With my phone dealer had to call you It was a waste of my time 30 minscott M.
These folks were friendly and attentive.Jesus M.
I think everything was fine.Majid K.
THE SHELL GAS STATION WAS GREAT . THEY WERE EXCELLENT ANSWERING MY QUESTIONS !!!! BOTH MEN THERE JASON AND DON WERE BOTH EXCELLENT AND VERY PROFESSIONAL . I HAVE GONE THERE BEFORE AND THEY WERE GREAT THAT TIME ALSO !!! THANK YOU VERY MUCH ! TINA AND TIMMY . ??Timothy A.
The way you have to check out on your phone instead of at register of U-Haul dealer.Carl C.
He did not listen to what I was telling him over the phone before I came. So he gave me false information. And what I needed to know I cannot get from him I had to call the one 800 number and she was amazing. I was able to pick my drop off and he basically kept telling me that I wasn't and I could not bring the truck back to him.Desiree C.
It took us an hour standing in the cold to get the code to get the key in the back of the vehicle. I submitted all the info they wanted and they told me they couldnt verify it and closed out chat. I had to call and stand on hold and chat at the same time. Worst ever!!! Then when returning the vehicle the lock broke in our hands. I had to wait on hold for a person (that never picked up for and hour and half) start a chat that closed out again!!....and no one offered any kind of help..I work in customer service as well and I would have offered some kind of help with the bill or something!!! But no one helped with anything...never would I do that againJESSICA G.
Suck... Very Suck.khup T.
No other equipment onsite so confusing as to if you are in the right place. Attendant had no idea how to process return. After trying several things I figured out that I had to log into the Uhaul website and do it myself. Easy once I figured that out with no help from the attendant. Maybe the website said this was just a drop off park with no support but I didnt notice that. Will be much more careful in the future about which locations I pick.James B.
I had an issue with the telephone check-in, however, the gas station attendant was super-helpful, and found a work-around my issue.DAVID I.
Don't double book the trucks. Have the trucks ready when people arrive. Have a system actually work so that you can check the equipment as you're supposed to. HORRIBLE EXPERIENCE BOTH TIMESStacy S.
Our past experiences with Uhaul have been great, but today was terrible. We rented the Uhaul from 9am - 12pm and didn't drive it off the lot until 10. We opted to utilize the self pickup but the screen was stuck on â€œAwaiting Approvalâ€ for about 20 minutes. I tried using the chat feature to inquire about it and never got a response. We had to go into the station to finish up the approval process and had to wait additional time because the same issues were occurring for other customers. The staff of the station confirmed our drop off time of noon because another customer was renting it right after us, but we had already lost an hour of the time that we had allotted for. We said that we would do our best to be back by noon but it wasn't our fault that it took an hour to get the truck off of the lot. It was just a terrible experience overall.Thomas D.
Don't advertise 19.99 when actually it's way moredominique J.
Find someone who can work the computer better.David M.
Spent almost an hour that I was supposed to have the u-haul trying to get the key because the person at the gas station counter said I should have a code to unlock the back when in the end he had the code.Nicholas F.
I will never be using U-Haul again. Actually contact customers about disputes in claim and price. Do not charge customers for services not requested. Properly train phone representatives to accurately guide customers to solutions rather than completely distribute falsehoods at increased cost to the customer. Take responsibility for misinformed representatives, apologize, and not charge for the ensuing extensions of time and miles due to false information given by the representatives of U-Haul.Dean P.
This store was great. The staff were courteous and actually had the truck in stock unlike Pennsylvania Ave. This was my third Uhaul location. Thanks Shell!!@ And they were very culturally competent.Sharon S.
I called the Uhaul customer service to get a break down of my charges since I got movers as well. I did not receive any answers of the breakdown and I was told numerous times that they didn't charge me therefore, they did not why I was charged and it had nothing to do with their part. I was not even calling to dispute, I just wanted a breakdown of the bill. At the location, I rented the truck from 2-6 but returned the truck at 3:20pm with a tank full (the tank was a quarter to full when I received it). I was charged around $86. I understand that I ended up using about 20 more miles and when I asked if I would be refunded for the amount of hours I did not use, I was told the truck rental was for 24 hours. I was shocked because if I knew that, I would not be rushing my move. This whole experience was bad. I've used Uhaul numerous times but for some reason, this was the worst.Ei Ei S.
Experience was top notch. Continue the wonderful level of serviceMarco E.
Everything from pricing to customer service was excellentrichard B.
Job well done. Thank youRobert S.
The gentlemen there were very nice and helpful Thank You!!!Lisa S.