Make your automated drop off/return process less onerous. Requiring photos of the millage, gas gauge, vehicle cleanliness and parking are ridiculous! People have just completed an exhausting move and requiring uploads of photos in real-time is unnecessary.Rocco F.
Moving Truck Rental in Apex, NC at Storage King USA
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Apex, NC 27539
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The U-Haul app did not work, and no one answered the U-Haul customer service phone number for more than 30 minutes. Finally tracked down someone at the rental site who got me the key to the van. Lost an hour of valuable moving time dealing with nonsense and unacceptable customer service response time from U-Haul.Charles M.
Just want to say that Regina was the BEST!Barbara P.
Very easy and convenient. The lady that checked me in (sorry I can't remember her name) was so friendly and funny. She made the experience very easy and pleasant. Thank you!Amy M.
I couldn't ask for a better experience.Eric T.
When scheduling I was given the opportunity to use online or in person. I chose in person due to previous problems with the online process. However when I arrived at the pick up location the attendant tried to get me to use the online instead saying t be preferred contactless pickup. After unsuccessfully trying multiple times to check in online and explaining to them that it wasn't allowing me to use online app because I had chosen in person, the attendant finally took care of it for me, seemingly a little annoyed that she had to. This was a little frustrating to deal wit but overall I was out in 20 minutes or so and the return was easy. Parking is very limited too so I rate this as an average location.JASON B.
I did have to restart the web site a couple of times to get through the process of checking out the van. I think it was after the phone had timed out and I had to unlock the phone with the fingerprint ID but I can't be sure that was related. But overall it was manageable to work through it and I appreciated the ability to check out and return the equipment outside regular business hours..Ronald H.
Came to pickup a rental but the facility was closed... would have been nice to know that ahead of time. Called U-haul and was able to convert the rental to a mobile pickup.shaunt K.
No parking at all. Not a single parking space. Your app doesn't work and prematurely checks out before it has given gas and mileage info.David F.
The Vehicle was clean but had an almost unbearable/sickening smell on the inside.Leonardo B.
The instructions on how to do the truck share was not very explanatory and the site was slow to load. Thank goodness the associate was at Storage King very helpful on explaining how the mobile pickup works.Jennifer R.
Online check in did not work although I had spent a lot of time the day I reserved went wrong all my information. Had to do it all in person with the staff who was very rude. Took a long time. Ridiculous.ANDREA B.
First of all I want to say that customer service at this location is the worst. I ordered the van on line and thought I did everything needed, but when I arrived to pick it up, it took quite a while. There was a woman in the office who was leaving for lunch and was quite nice. She told me that it was going to take a long time to finish the registration, but the general manager was there to help. The general manager never even came out of the back room. After having to take many pictures of my drivers license and my photo and submit them, it asked for a reference's phone number. The first woman told me it was just for reference and they wouldn't call the number. They did call the number and the person didn't answer the first time so they called again at which point the reference confirmed that I was who I said I was. It was more than a little ridiculous when I'm standing in the heat in the parking lot not knowing what is going on. Finally they gave me a code to get the key. Needless to say, it took way longer than my lunch hour to rent a van 2 miles from my house. The van ran fine, but clearly had not been cleaned. I had to lay cardboard on the floor of the back in order to load my furniture. It had what looked like Sheetrock debris in the back. I took pictures just in case they tried to say it was me. When I took the van back, the manager was the only one there and I told her I wanted to return the van and she asked if I had checked it in on line. I said "no, I didn't know I had to." She told me to check it in on line and turned and walked away form me, not offering any assistance. The check in was a long process as well . When I finished, I dropped the key in the drop box which she was standing right next to and she never spoke to me. No "Thank you" no "have a good day", no "come again", no anything. I would never rent from this location again. There is another one just as close to my home that is always courteous and customer centric.Virginia F.
Fix the website so your mileage calculator ACTUALLY works. I paid for 20 miles becuase the calculator told me I'd have a 9 mile trip after plugging in the addresses... $200 later I found out that I wasn't quoted nearly enough miles and had to pay for the extra mileage!John K.
I am still waiting for someone to call me since I did not agree to charges. The Truck was not large enough and I wanted to exchange. Customer Service hung up on me TWICE. Online chat was useless, said someone would call me. They never have. They also added fuel charges that was not there to begin with!Ian H.
Covid-19 made property manager less friendly than the stand alone uhaul facility.Kaj K.
Nothing, truck was clean and the service was greatKevin S.
I ordered and paid for an appliance dolly with the truck. The truck did not have an appliance dolly in it. The only reason I rented the truck and dolly was to move a refrigerator. No one was at the location. I called the number. The woman told me that they do not rent dollies. I had to go get a refrigerator. I needed help lifting a heavy refrigerator into the truck. I had to pay $30 to two young men to help. And I hurt my back in the process to. What a miserable experience.Kevin J.
The check in process was painful. I reserved a van online, and selected to complete the process at the facility. Upon arrival I was told to convert the reservation to online check-in anyway, and they would not be assisting me in picking up the van. I had to stand in the cold air and complete the check in, an area with spotty cell phone service. This took several minutes, and then when I got to the part where it said I am ready for my key, the Key Code never was sent to me. I had the option of selecting "I have my key," but the key code never came. After several times chatting with the help chat on my phone, they had me go to the counter and show the message to the agents to have them hand me the key. Took more than 20 minutes to check in, very slow and painful depending on cell phone access. Why give me the option of checking in at the facility if that wasn't the case? The lady at the counter begrudgingly gave me the key to the van.Richard W.
Had an easy experience. Regina was very present and helpful. When I initially walked in she was on the phone with another customer who I could hear yelling at Regina. She maintained her calm and deescalated the situation. She was great at walking me through the process. I would recommend this location to friends and return if I need another U-Haul.jessica C.
When I called ahead I was told that I should use the Uhaul App for sign in. I signed in and headed to the site. When there the key was in a lock box that I didn't have a combo to. The on-line sign in didn't provide a combo and I reviewed it and didn't find any instructions. There was no one at the desk in the office, it was locked with a sign saying they'd be back in 25 minutes. I called the Uhal 1-800 number and they said I needed to download an App to get the combo to access the key to the truck. Well the app wouldn't load, it kept giving an error message. When the office opened the attendant said Uhaul prefers customers go through the on-line check out and pick up. En result was I finally got a truck by the attendant doing a counter sign-up and pick-up and it took an hour to get the truck. Besides losing an hour of my moving time, it was very very frustrating. The counter attendant was helpful when she arrived but Uhaul and the on-line check out and pick up are a mess and I'll look for alternatives to Uhaul next time I need a truck.Anthony S.
Drop the absurd secondary verification, or get what you need prior to pickup. Having to jump through hoops when trying to pickup a vehicle is frustrating and nonsensical.Donald F.
The internet was down but the attendant was able to check me in no problems. My original reservation location was a changed to this location due to availability issues. I got a call the night before and was offered a $50 credit for my inconvenience.Susan O.
Uhaul was missing a dolly. i was still charged for it. I have talked to customer support multiple times and it hasn't gotten me any closer to a solution.Samantha P.
"Drive Now" service was slow and more inconvenient than speaking to a live rep.Andrew H.