I came on Thursday 4/8 and reserved the van because the truck was rented for Friday. When I arrived on Friday 4/9/22 to pick it up the van the Service Rep communicated to me that it wasn't reserved to me and it was reserved to someone else. When I gave her my name, she looked me up in the system and then told me it was cancelled and couldn't give me an explanation why. Therefore, I took the truck. Once I returned the truck on the same day, the van was still. The Customer Service Rep communicated that I could of used the van because the one that it was supposed to picked it up never showed. So the moral of the story is that it was very bad service on their part. I didn't appreciate the getting the run around and I could have had used the van in the beginning as i had reserved it from the beginning. I'm not happy about the Service I received.Rachelle D.
Moving Truck Rental in Antioch, CA at Central Self Storage
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Antioch, CA 94509
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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Please put it in the system that one can NOT reserve a truck for online pick-up at this location and it must be picked up during business hours. The owner and employees at this location where very nice and 100% not at fault- UHaul needs to change the site function so that it is made clear actual pick-up hours for this site and others like it.Jessica W.
Reduce mileage chargewilliam R.
The representative whom assisted was very friendly, he took the time and explained every detail & usage of the truck and made sure I didn't leave the facility without properly making sure gears, signals, etc. was in working condition. Appreciate his service need more assistance just like him. Thank youDel Marie C.
The system that you guys have to return the car in a U-Haul after hours it sucks I wish it was a better system easier because they're old people and people that's not computer savvy and you guys made it impossiblelisa M.
Easy and convient not to pricyLakeitha H.