The main issue I had was with the mobile check in process. I picked that specifically in the hopes that it would be faster but the server kept crashing on the website which would restart the process. I finally downloaded the app hoping that might work better, but no luck. It probably took five tries to get the license photos uploaded and finish the check in, so even though I arrived on time I lost about 40 minutes of my rental time to this bad check in process. There were no employees on site to assist, so just had to keep trying. It did eventually work, but it would have been nice to know ahead of time that the check in process was lengthy even without the tech problems because I essentially lost one of the three hours of the rental that I paid for and did not get that time back. Beyond that, the rental was fine. The truck was dusty but overall clean and usable, so that was nice. Everything fit from my one bedroom apartment into the ten foot truck as the website said it would, so I appreciated that too. I would use again simply for the ease that having a moving truck gives, but I was disappointed and annoyed to have to deal with all of the tech problems with their website and check in process while stressing about time and moving.
Katie R.
Ankeny Truck Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ankeny, IA 50023
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The trailer worked great, the staff at the location was great to work with. Thank you!
Mark K.Good equipment and great customer service..
Robert L.Need paved area for drop off. Gravel is dusty and tracks everywhere!!
willard B.Indifferent and zero customer attention. Took the trailer and basically walked away. It did the job, but I'll find a different location next time.
Stephen S.