Impressed with the customer service rep calling to check if I wanted to change reservation when I was running behind. He also got me out on my return with asking if I was fine with an email receipt, rather than have me wait for paper. Kudos to him.Clinton W.
Moving Truck Rental in Anchorage, AK at Southside Storage
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Anchorage, AK 99515
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
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maintain the trucks. my right rear view mirror was spinning and inoperable. Because it was the last truck I was forced by necessity to use it,Allison L.
The truck was dirty inside and outside. Like it had been driven on dirt roads.Coval H.
Allways great customer serviceVIRGINIA F.
The rental tech had me set up and out on the road within ten minutes of my arrival. He was very informative and a delight to deal with! The trailer was clean inside and equipped with new tires, which was a real treat.Wesley S.
Southside storage was amazing!! Christine went above and beyond to help us after the Old Seward location told us they would not honor the reservation we had for a 10x10 storage unit, which had been confirmed at the time we rented our $3600 truck rental. They told us we could have a smaller unit.......and what were we to do with the rest of our stuff? Employee gave us the manager's number and told us if we wanted a 10x10 unit, we could go to the Boundry location. We went to Boundry and after almost an hour we got a storage unit on the 2nd floor, far away from the elevator with no carts anywhere to be found. The building had one elevator and we waited nearly 10min to go up one time to our unit. There was no way we could hand carry in a 15 foot truck's worth of furniture and boxes. This is where Christine came in and saved the day! She drove back to Southside after they had closed to get us a unit. She was amazing. I called the toll free number to express concerns on the fact that our reservation was not honored and was told I would get a call back from the manager from the Old Seward location within 3 days. To this day, still no response. I did get a call from the Boundry location to verify why I had not used the unit, which I had told the clerk at the counter, and they wrote down the cancellation of the unit the same day I had signed up for it. I explained to the person on the phone what happened and was told I would get a call back about the reservation not being honored, but have not heard back. We wasted 3 hours of our time trying to get a storage unit we should have already had, times 3 people......that is 9 hours! We then had to pay for a rental unit when it was supposed to be free for the first month with our uhaul rental. We would like management from Uhaul to call us to discuss our extreme dissatisfaction with the Old Seward location. I can be reached at 907.242.6708. The excellent rating is for Southside Storage. The Silverton location would get an average rating (they forgot the pads and dolly and truck was not accessible as another truck was blocking it.) The Old Seward location is the reason for the poor rating as I am highly disappointed with their service and their care less attitude that they did not have a unit for us. They could have offered us two small units to make up for the size we were supposed to have, but they did nothing but send us off to the other side of town.Jeff H.
I really appreciate this U-Haul facility at this location in South Anchorage - so convenient.Carol F.
The gentleman at the front desk was so friendly and knowledgeableMichael R.
Awesome dealership.Luke S.
I was totally charge the wrong rate equipment wasn't ready and I'm still having problems getting my money backJoe G.
Reduce the mileage rate. 79 cents per mile is a lot for long hauls.dwayn F.
The van was not washed but the inside was clean.victoria K.
Had to rent a truck at the last minute and one was available!!Kimberly S.
Everything was good, but the dirt road to get there is TerribleFotofili T.
Nothing! Lester was an amazing help! If I ever need another rental he would be my first choice to help me!larry B.
The gentleman working the front desk is great. I was billed three days for a one day rental though, waiting for the billing people to sort it out. If it wasn't for that error, everything is just fine. Hopefully it is resolved.mark M.
Better customer service! Guy at front desk was a jerk.DEQUAN S.
The gentleman who helped when we picked up the UHaul truck was attentive and friendly. I would definitely recommend your place to others.bethel N.
Having what people ask for would be nice, or at least not make them pay full price for 2x the vehicle originally looked for. Filled tank to half for return when received 3/8 not credited anything and gage was not properly read.Seth F.
I will never rent from another location other than this one! The lady Echo at the front desk was amazing!Ashley D.
Excellent serviceMichael P.
Any device to get unstuck from snow will be nice. I got stuck, maybe a pair of strap on tire bars.Honorato H.
Bill they sent are so confusing, no explanation of the charges they made.Jayvee B.
Smaller U-haul operation in South Anchorage, truck rental, convenient super clean.Suzanne H.