The gentleman I dealt with was absolutely wonderful but the truck I used, while it served its purpose, was filthy and the transmission was on its last legs. It apparently came in after hours the night before and there was no time to properly clean it as I picked it up when the site opened. I did not refuel as I didn't want to drive through the construction around the site in a truck that drove poorly. I would have appreciated a break on the price as I needed to travel 17 miles to even get a truck. A $29.95 rental cost me $135 with mileage and fuel charges. I would recommend taking this particular vehicle out of service and finding ways to make vehicles available at all U-Haul sites so one doesn't have to pay more just to travel get it than to use it.
LISA C
Gils Auto Repair Performance Inc
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Amherst, MA 01002
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The U-Haul app and web site needs major improvement. Franchise had significant Connectivity problems onsite at time of rental, ewe had to enter data multiple times and there was a line. Also, vehicle had 3/4 tank of fuel at time of rental ( which franchise knew about but not the app) and then at time of return, I filled to 3/4 t…but app added $15 to bill for gas I did not use.
MARK BSince this is the only nearest location there is no other option. However, the truck pickup experience was not great i wasted more than 2 hours in the proces sof picking the truck itself. 1. Let the customer know you need more documents than just the driving license 2. Very clearly state that the keys are required to unlock the truck 3. Mention the process of obtaining the key way before the day of reservation
Aditya SEveryone at Gil's is very friendly and helpful! We always use them for our uhaul rentals.
MIREAM LGood overall experience.
Melvin T