Overall, I was very satisfied. But, you should get a refueling capability on premises. My tank was “nearly full” when I picked it up. I returned it TRULY full and probably paid for an extra 2 gallons of gas that I did not use. At today’s prices for gas, paying extra because the last customer returned it nearly full leaves a bad taste. Other than that, the vehicle was great, easy to drive and maneuver, comfortable and safe at highway speeds. The customer service rep who greeted me in the morning was also great; helpful, informative and friendly. At my return in the afternoon, a different customer service rep on duty was not as good. I pulled near the office because the entrance to the truck parking lot was barricaded with cones. I went in to settle up and return keys, and she looked frustrated at me for returning the truck near the office. Then she spotted the cones, recognized my dilemma, and told ME to move the cones and park my truck. I think i shouldn’t have to manage your parking lot…
Paul W
Allegan U Stor II
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Allegan, MI 49010
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing. You guys are doing great! The woman behind the counter was very knowledgeable especially about the stamps and had a sense of humor not to mention beautiful. Honestly I think everyone else should be fired and then you should give her a raise....
James SEverything was perfect .no need to change a thing
Roger SNothing to improve upon. Quick, friendly, efficient service.
JAMES MKirsten did a great job and is a great representation of friendly customer service
scott g