No one at any location or Reps on the phone did anything right. First location for pickup knew anything about resv. didn't have equip. Then finally sent to Tonys. Now my whole days schedule has to be changed. They knew nothing. finally 40 min. later left with trailer. The days schedule is now shot to XXXX! Thank goodness I had brought my blood pressure Meds. What can you do to improve next customers experience, send them to Hertz or Penski
Frank W
Tonys Towing & Wrecker
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Albany, GA 31705
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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I've rented the 6 x 12 enclosed trailer several times and this trailer is extremely heavy to lift and place on the ball!! Tony's Towing & Wrecker uhaul rental is the first place that actually had a tongue jack to assist with the hitching and un-hitching this trailer!!! All the uhaul stores need this jack setup if they're renting the 6 x 12 enclosed trailer.
WHEELER DWorst experience of my life!!!!!!! Worst company ever and will tell wveryone and anyone that will listen!! Wasnt the vendors fault. My bookings were changed i was misinformed and didnt get half the stuff i was supposed to! Took 3 hours to finalize getting everything and it cost me 175 for an hour of movers waiting on me because i wasnt on time due to Uhaul!!!
John LNo one was there when we turned in truck.
Darius Mi was charged again for the equipment. no one answers the phone and they don't return calls. I'm owed $90 overcharge.
jennie h