I rented the truck for 10 hrs it was to be back at 9:00 pm . I did bring the truck back but it was about and 15 minutes late dropped the keys in the truck and left next day I got an alert from my bank that u haul took out an additional $49 said the truck was never returned. I spoke with u haul about the situation they have still not got back with me in 4 days or refunded my money. Don't they have trackers on there trucks? Or at least video of there trucks to locate them?
Tracy M
Convenient Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Akron, OH 44312
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Customer Reviews
- 3.0 Average Customer Rating
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No one there spoke English, so if I had a question, it went unanswered
Stephanie HThe people in the store could not speak English. They had to call somebody on a cell phone that I was talking to to get the reservation completed. Trailer had lights out on it. Paint peeling off of it a hole in the front overall just a bad experience at this location.
Scott WBe more honest and not lie about details
Shana IThey didn’t go over the exact mileage with me when I got there to rent the truck. The fuel gauge said 111 miles til empty. I put gas in it before I returned it and put over that amount. The girl gauge said 120 miles til empty. But they still charged me $15.00 for a fuel charge. I’m not happy with that at all. They need to explain things a little more clearer at this store. I would recommend this store to others If it wasn’t for the $15.00 fee they charged.
Shawn C