I reserved a 20 ft truck. She couldn't find my reservation and then gave me a 26 ft which I was nervous drive. She didn't offer any extras. She was very unprofessional and should not have charged me for the 26 ft only the 20 ft. Very dirty facility. Very unprofessional. She didn't tell me what time the truck was due to be turned in. Didn't tell me any information about extra charges so I was charged an extra almost $80 that I didn't budget. Instead of paying the 158 I thought I reserved it ended up costing me $270. So that cut into my moving budget. I was not happy with the service.
Martha Dunlap
The Muffler Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stilwell, OK 74960
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Maybe improve your website. We had trouble with it accepting our pictures and stalling out. Making us start over many times.
Edith HolbirdI can’t think of anything except to make sure you mention the insurance in the initial phone conversation. It was a great experience and I do like the insurance.
William LuethjeI dropped the trailer off on Sunday which nobody was there not a big deal I had my son with me to help me unload the trailer I went first thing Monday morning to make sure that all the check-in was correct left my phone number because she wasn't there she never called I again went up that afternoon to get it all done and it was not that Pleasant. She didn't even know I dropped off the trailer even though I left a phone number she had went out and checked the trailer.
shari phelpsSean did a great job getting me all fixed no problems thank you UHAUL and The Muffer Shop blessings💕💕
Tonya McManus