Read the review I gave for picking the trailer up. If you make a reservation and expect the equipment to be there then don't send the customer to a different location. Honor the original reservation. I also asked about an AARP discount and I didn't receive it. Gracias.
Ginger B
Als Body And Custom
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Winterset, IA 50273
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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This entire experience was not good. The original reservation was for the Waukee location which we live 3 minutes from. We arrived to pick up the trailer only to be informed that they did not have one at that location and that we would have to drive to the Winterset location (30 minutes away) to pick up the trailer. I was NEVER INFORMED OF THIS CHANGE! We were leaving that morning for our trip and this delayed our departure. This is the second time this has happened - we had to pick up the trailer in Ames (45 minutes away), but I was at least contacted ahead of time and we could adjust our travel schedule. I don't understand why you give the option to rent and pick up from a location and then force your CUSTOMER to adjust and drive completely out of the way (by a significant amount) to pick up the item. It should be YOUR responsibility to ensure the item is at the selected location. AND if you FORCE THE CUSTOMER to drive to another location, you should compensate them for the mileage to and from and discount the price accordingly. It is one thing to drive to a different location that is 10 to 15 minutes away vs driving 30 to 45 minutes to a different town to pick up the item. Needless to say I am not planning on renting from U-Haul again for a very long time.
Tim YWhen the business says they are open they need to be . We had major issues picking up our truck and had to get customer service and another area involved. We were to pick up at 4:30 and didn’t finally pick until 6:00. The customer service and help we received was excellent but the hole thing should not have happened in the first place.
Tyler HN\A
Kyle LWe got the best treatment from Al, the owner. I would recommend this location to everyone. If I need a UHaul truck or trailer, I won't go anywhere else. He went above and beyond for us, even staying late on a Friday night.
Scott S