Was charged for fuel when i took it back but it was in the same spot when i took it out. I took a picture of it when i dropped it off and glad that i did went back and talked with the manager. She informed me to call U-Haul didn't get a answer when i called but uploaded the picture of the fuel haven't heard anything back from them. I recommend you not get one from this location.Michele M.
Trailer Rental & Towing in Winston-Salem, NC at Akron Market Citgo
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Winston-Salem, NC 27105
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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Let them know if they refill here pump 1 is the only one that takes cards. Backing a uhaul at a gas station isn't fun.Matt B.
The person handling bookings didnt undertand the UI well enough so i had to do his part of job myself. The rear passenger tire of the truck that was give to me was underinflated. I had to fill the air myself.Navdeep D.
I used the self-service 24-hour returnSergio U.
Their system was down and we had to wait for UHaul to communicate with them to give us the keys adding to our pick up time. It wasn't the worst, but it did delay us about an hour.Michelle T.
Better organization and more professionalism. I was charged extra.. and was told someone would call me back and they never did. Now I can't even get through with a telephone call.Tamala P.
KEEP UP THE GOOD WORKLEONARD H.
The station itself is a bit rundown but the staff was friendly and helpful and the equipment was in good shape and ready to go.MATTHEW H.
Better customer service. Hard to run a store and also do the duties of a uhaul repersentive. Waiting to rent the uhaul took over an hour even with a reservation.Deborah T.
Have everything the customer reservesShane M.
Rentals should be based on 24 hour rental. This location charged me 20.00 per hour late fee which was equivalent to the rental fee. The customer service rep could not tell me if the rental late fee would allow me to rent for another day or not. She was totally unaware of process.Tonya W.
This place was in an out of the way location in a kind of unsavory area. The person helping me was constantly interrupted and didn't totally seem to know what she was doing. I returned the truck a day early and didn't get any credit back for that.HEIDI V.
The attendant, sorry I forgot her name, was kind, helpful as well as curtious. Represented U-Haul in a very professional way.William N.
The employee had a very nasty attitude. When I return the U-haul, I felt as though I had left more than enough gas in it compared to when I received it. I asked the employee to check for me as it was hard to read and tell exactly where the gas level was. The location where I took the U-haul back to was a gas station. If she had told me that I needed to add more gas, I would have gladly added more gas even though I felt that it was more than what was in it when I received it. I would have not minded paying $2.69 for the gas as opposed to the amount charged to me - a total of $45.00. After she cashed out the transactions and I asked her why she didn't tell me I needed to add more gas, she laughed in y face and said your the first person who has ever been charged for gas. She said this as if she was making fun of the charges that I had just received. I was very frustrated with the situation and called the corporate office. I also sent an email with where the gas level was when I return the U-Haul. This is the 1st and LAST time that I will ever use this location. If I need a U-Haul and this is the only location available, I will look for other options. I have used U-Haul several times before and have NEVER been treated the way that I was treated on this visit. I am deeply disappointed. Not only was the customer service bad in reference to the lady's attitude but I had to wait for the lady to check out every customer in the store that came in when I was picking up and dropping off the U-Haul. The lady even made a statement stating that she hates that there is a U-Haul rental at their gas station. A complaint was filed by myself. I could write a whole lot more about this experience but I am going to leave this informations and think twice before using another U-Haul location.Melinda A.
Nothing really, the rental process online made things really easy and simple!EARNEST J.
I was promised that an appliance dolly would be available, but it wasn't. I needed this equipment as much as I needed the truck!Elizabeth O.
I had a brand new 20 foot Truck. What a pleasure to drive long distance!!! Your fleet sure has improved since I rented years ago. Gas mileage was better than I expected too! Overall Great experience!Randy S.
Ms Vicky was awsome.Reginald B.
Staff here are overwhelmed; only 1 person to run the gas station & do U-Haul rentals. The U-Haul staff the agent had to call to assist were rude to her.Mary K.
I reported a malfunction when I returned the truck. There must have been a malfunction in the relay that turned the message off "before you proceed, release the emergency brake". My mechanic assured me the brake was not engaged and I proceeded with my trip.margaret C.
Keys locked in truck at scheduled time of pickup, had to wait over an hour for a uhaul rep to come unlock the truck. Contract was changed after the original purchase to double the cost of the rental with no notice ( I was supposed to have 232 miles available but now they decided to charge me 99c a mile)Noah P.
I return furniture dolly in store due to not being able to lock cabin as I have with other locations. This location proceeded to attempt to charge me for missing equipment though it was in the store. Also I am glad I took a picture of odometer and gas gauge because they tried to charge me for not returning truck on agreed gas level. Very disappointed in the integrity of this locationJahid R.
This place should not be renting UHaul. No one at this site knows how to connect trailer to the car hutch and were not helpful at all. I hope u-haul company inspects this place and shuts it down. Shame!Pradeep G.
Nothing to improve, service was fast and associate was great to work with.Earnest J.
Gas hand was not where the receipt paper claim to beIRIS L.