The transmission on the truck was slipping. The truck definitely needs to be looked at prior to renting it out. If someone is not experienced with trucks, they might not know there is an issue, potentially leading to a serious accident. This location also only had one woman working the check out for the gas station and u-haul truck rental. I had to stand in line for 20 minutes to return the truck. This was not a problem for me, but this could be an issue for someone who is close to the end of their "rental time." In addition, I requested a furniture dolly, and this location did not have one, so I had to pay more for a utility dolly. This was just a little thing, but another annoyance. Moving is stressful enough, and I was not thrilled with my experience of renting the U-haul truck. I would have preferred to use a location that I am familiar with, but unfortunately, I was relocated to this pick-up location.Carrie L.
Trailer Rental & Towing in Willowick, OH at Shoregate Sunoco
(Distribuidor de U-Haul del vecindario)
Willowick, OH 44095
Services at this Location:
- Lun. - jue.: 7 a. m. - 10 p. m.
- Vie. - dom.: 7 a. m. - 11 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Willowick, OH 44095
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
At the time of this rental I was greeted at the store by a rude woman who told me I couldn't use a credit card to pay for the rental and then questioned if I had the $100 cash for the deposit. I ended up needing to cancel the rental, never used it, and called in to the company (u-haul) to get a refund of my deposit and to tell them about my horrible experience at the store and I was told that a Manager, Nathan would be calling but I have not heard from him or the company and I still have not received my deposit back. The date of this incident was 3/18/21 and I am Jonathan GloverJONATHAN G.
The steering wheel was a bit sticky but otherwise the truck was relatively clean and well maintained. The woman who checked us in was patient and explained the process well. Truck was easy to locate. Good experience overall.Ashleigh D.
Quick, simple, easy process. All onlineJeriesha M.
No comments regarding this location. But the overall service and issues with reservations not only for the truck but with movers who were set up and schedualed through the site. I honestly would not recomment Uhaul to anyone with the poor level of service received all the way around on a move ffrom PA to OH. Not to mention the equipment reserved and promised was not even available and the move not completed because we had to use a much smaller truck.Scott A.
Fix the vehicles. Bad experience.Marcus S.
The online check in process is a joke! I tried for one hour to check in online and it would not work. I went inside and your system was still not working properly. This issue made me late for my item pick up because of this delay. This was the worst experience!Adreana T.
Your attendant was very helpful Sunday 3/21/2021JONATHAN G.
Not double charge for stuff!!!Lela H.
Thank you so much!PATRICIA A.
Letting the customer know that there will be a deposit on hold on their account.NIELA P.
Keep up the good work. Service and personnel were excellent, pleasant and professional. ðŸ‘ðŸ¼ðŸ‘ðŸ¼Natasha W.
Overall it was a relatively smooth process and would definitely use this location again. The truck interior was not as bad as we thought it would be, but it would have been nice to see any indication that it was cleaned or disinfected between customers.Christine F.
Prices seemed offNatasiah B.
I had problem getting my money back when I returned the truckROBYN B.
Horrible communication. Charged me extra when I returned it on time. Absurd. I forgot to put on mask, and they said I need it on rightfully so. Then they weren't even wearing masks themselves. One just had it on his chin, and the guy stocking didn't even have one on at all! Don't recommend!John M.
Location fine. Nothing worth writing about. However, the online check in and check out process is a major pain in the butt. First off, when it gave me the options it said â€œGo inside store for keyâ€ ORRRR â€œMobile check inâ€. I then had to fill out the forever long check in and STILL GO IN THE STORE TO GET MY KEY!!! And why the heck is it necessary to call the other contact I list on the form? So dumb. Then it's late, dark, and cold when I return and now I have to take pictures of everything??? I've rented Uhauls before and went into the store for the process and it was way easier. Never had to take photos or do anything extra. Also, don't make it seem like the mobile process will be contactless, when it's not.Carlyn D.
Good & fine ThanksNilesh P.
Fast friendly serviceJAMES S.
The trucks steering wheel needed to be kept to the left in order to drive straight. The dolly was not in the truck as promised, but was resolved quickly.Donna L.
Quick check-in & outâ€¼ï¸â€¼ï¸ No hassles and excellent customer serviceâ€¼ï¸â€¼ï¸Michelle C.
The staff is wonderful at this location.Angela J.
Well for one they need more trucks faster service the lady needed me to take a picture of my mileage and gas out of pure laziness and they charged me over 100 for being 3 hours late when they shouldnt time a uhauiAleksandr D.
I had picked up the truck on Carnegie, and dropped it off in Willowick. I was given 50 miles and did not use all of them. The attendant said I would get e-mailed a final invoice with a reduction since I didn't use all the miles and the gas charge. I received the gas charge but no updated invoice with the reduction.. NOT HAPPYPatrick Y.