My overall experience was not good. I have rented U-Hauls in the past and never had as many problems as I did this time. In the future if I needed to rent a truck U-Haul would be my last choice I would rather pay more money and have a better customer service experience.
Peter m
Sterling Auto Sales & Service
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Whitehall, PA 18052
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
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Customer service was excellent
Jorge SGreat job
Rana AContinue Being & Out Shine The Rest Of These Other Unprofessional Stores
Corey LThe rental truck was mostly clean, but could have been better. There was a lot of what appeared to be spilled coffee all around the cup holders. It wasn't terrible, but I had to wipe it down myself just to make sure I wouldn't be charged for cleaning someone else's mess. Unrelated to the location, I had poor experiences with the smart phone app, both during pickup and drop off. Generally speaking, the app is very nicely designed, and was easy to use. The problems I encountered were with taking photos of my license (for pickup) and the fuel gauge and odometer (at drop off). I had to try 3 or 4 times for the app to accept my license photo, and I tried many times for the app to accept my fuel/odometer photo, but it never did. Fortunately, at drop off, the office was open, so I was able to hand in the keys to a person, but at pickup time, the office was closed, so if I hadn't managed to get the app to finally accept my license photo, I would not have been able to get the keys to the vehicle. The ability to recognize valid photos in the app must be improved. At the very least, it should allow for human approval as a fallback after say 2 or 3 failed attempts by the app. Since a person must be available for "phoning a friend" to verify the renter's identity, the same person (or group of people) should be available to approve photos taken via the app when the app fails to be able to approve them automatically. Otherwise, a renter might have a serious problem (either cannot pickup, or cannot drop off).
Charles D