When I rented the van i was told there was going to be a $65 hold on my card, I replied $65 the uhaul employee stated yes but don't worry that won't be the final price. I assumed this meant it was going to be a cheaper cost when I went to settle up another employee stated the coast was $69 plus I put $10 gas in the van. So basically I paid close to $80 to use a van for for not even 2 hours time. I tried to explain this to the 2nd employee stated that the other employee should have explained it better to me. I said well how is this my fault and I tried to talk things out and with the employee and have a better understanding of the situation she began talking over me and and stated well I could have charged you more basically being a smart ass to me. No one should be treated this way when renting a vehicle.
Alquiler de remolques y remolcado en White Plains, MD en Castle Self Storage
¿Te mudas de o a White Plains, MD? Los los remolques cerrados y de carga de U-Haul están diseñados de manera inteligente para proteger y asegurar tus valiosas pertenencias, mientras que nuestros remolques utilitarios abiertos son perfectos para transportar suministros de construcción, materiales de jardinería o artículos voluminosos. Los remolques de autos de U-Haul tienen rampas de carga EZ para cargar vehículos sin esfuerzo, mientras que nuestros remolques para motocicletas son livianos y fáciles de remolcar. Obtén GRATIS cotizaciones de tarifas de alquiler de remolques en White Plains, MD 20695 hoy.
Obtén GRATIS cotizaciones de alquiler de remolques para autos, remolques utilitarios, remolques de carga y remolques para motocicletas en White Plains, MD
Remolques de carga
Los remolques de carga en White Plains, MD son livianos, aerodinámicos y están diseñados para brindar mayor ahorro de combustible, lo que facilita el remolque detrás de cualquier vehículo. Millones de familias usan nuestros remolques de carga cerrados para mudanzas cada año. U-Haul tiene una gran selección de remolques cerrados para alquilar dentro de la ciudad o para viajes de ida. Mira nuestros tamaños de remolque de carga y ¡reserva un remolque de alquiler en línea en Castle Self Storage!
Los remolques utilitarios son perfectos para remolcar cargamentos grandes o extragrandes en White Plains, MD 20695. Muchos remolques utilitarios de alquiler vienen equipados con una rampa de carga para mayor comodidad. La selección de remolques utilitarios en Castle Self Storage proporciona una solución asequible para proyectos de mejoras del hogar, entrega de muebles y para remolcar vehículos recreativos. Los remolques utilitarios de alquiler también son populares entre las empresas para entregas y eventos de ferias comerciales. Los remolques utilitarios vienen en una amplia gama de tamaños y estilos para poder remolcarlos con cualquier auto.
Remolques para autos
Mudarte a otro lado del país con tu vehículo en un remolque para autos es una forma inteligente de ahorrar gasolina y millas de desgaste en tu vehículo. Nuestra carretilla de remolque es una opción de bajo costo para remolcar vehículos con tracción delantera, mientras que los transportadores de autos son ideales para mudanzas de larga distancia. Ambos transportes para autos se adaptan a la mayoría de los tamaños de vehículos en White Plains, MD y también son más económicos que llamar a un camión de remolque en caso de avería. Ya sea que estés remolcando detrás de una van de mudanza de U-Haul o tu propio vehículo personal, puedes alquilar un transportador de automóviles tanto para mudanzas dentro de la ciudad como de ida.
Remolques para motocicletas
Los remolques para motocicletas son livianos, fáciles de remolcar y tienen una rampa de carga de fácil acceso. Cada remolque para motocicletas también viene equipado con una cuña para la rueda delantera y con anillos sujetadores para uso pesado para soportar incluso las motocicletas más pesadas. ¡Reserva tu remolque para motocicletas de alquiler en White Plains, MD en línea hoy!
Remolque y suministros para remolcar
Ingresa la información de tu vehículo y te ayudaremos a encontrar el enganche para remolque adecuado.
Comentarios de clientes
When I dropped it off I told him that the windshield wipers need to be replaced
Efficient and quick. Location was clean!
My grandson actually hauled the trailer to Maryland to a storage facility that we rented to hold our goods while we finalized our main move in September. He submitted the paperwork to the clerk and she told him where to leave the trailer when it was empty. The next day I received a cal from u-haul asking where the trailer was. I contacted my grandson, got the information from him, and relayed it to the lady when she called the next day. It turned out that we had delivered the trailer to the wrong u-haul location which is very close to the one that expected it. She indicated that she did not understand why the place that we left it did not record the trailer as being returned. But everything worked out OK. All in all our experience in Maryland was OK and I will rent from u-haul a large truck when we move in September.
When charging the client, be upfront about rental for the days chosen. I understand mileage is later factored in. My rental case out to be approximately $315, which is not accurate for the two day rental plus mileage.
Service is always friendly no matter who is checking you out. It was quick, easy, and the van smelled like Fresh Pine when I got it. I choose this place every time I need to rent a van.
When paying for a service, the customer should not have to be made to travel to multiple locations for the goods or services in which they are paying. It does not seem like good business practices to change locations from which a service was ordered and give the customer no recourse but to have to waste their time that they are paying for, to go to a different location in order to get what they have rented. I have rented with u-haul in the past but this last experience has left a lasting bad taste in my mouth.
nothing everything was wonderful
Amanda was professional, friendly and efficient. Would definitely return to this location.
The person that I spoke with when I went to go and pick up the truck was only worried about being on her phone. I was given no instructions on how to drop it off. I had to call Uhaul to get instructions and then the box wasnt even there for me to drop off the key. I had to end up putting it in a payment box.
The lady who helped us was so friendly and knowledgeable.
Check in person name Landon was very rude. Told me to leave after asking about why she checked in my gas tank at 1/4 when it was above the line. I received my truck right in the middle of 1/4 and 1/2. When 18 miles. That doesn't even make sense. She then gave me the u haul number and told me to leave. I had both my kids (4 and 1) with me. I told her I was not leaving until it was solved. She then went in the back office and called â€œher bossâ€ who she was referring to as babe speaking nasty about me. I remained calmed and continued my on speaker conversation to u haul. She comes from the back claiming her manager said that I need to leave. I ask for her managers number and she refused to give it to me. So I asked her to call and put it on speaker. Instead of using the company phone she uses her cell phone to call a guy named Robert. Who says if they asked for me to leave then I should respect their wishes. And I ask for his name and position so I can report him as well because there is no reason I'm being asked to leave unless it's a race issues. I'm not making a scene at all. She goes she feels uncomfortable and sayings that her name is Landon and it's sir. I continue my conversation with u haul who lets me know someone will reach out to me later about this dispute. It's upsetting that they have no problem charging my card but getting it back takes forever. This is not the first time they have lied about how the truck was returned so I took a picture of where the mileage and gas tank was. I showed this picture to Landon and who admitted it was not on the 1/4 prior to calling whoever. But said she put it there because the contract says if it's at the 7/16 line they have to put it 1/4. Sounds like more lies to me. A 3 hour rental for 18 miles for an estimate charge of $50 turns into close to $100 because employees are dishonest about where the gas tank level is. Dissatisfied once again with castle storage in white plains or la plata md.
Clean well run business
Transmission on truck was not great and cup holder was broken - frustrating on a long distance move
Very clean facility and truck. Superior assistance from the staff working during the time I was there. I would highly recommend this location to others.
For the most part, the exterior and the interior were clean with the exception of a foul smell in the interior of the vehicle that made it difficult to drive for the first hour.
Not much, the service was great!!!!
Some type of beeping alarm keep going off as I drove the vehicle. I could not figure out what the alarm was for or why it was sounding.
employees were very helpful... CAW
The headlight was out and the side view mirror on the passenger side was broken. But, she exchanged our truck with no further problems.
Air freshener for the truck
O had trouble with the app. It needs to more user friendly. I was set up by Jenna but when I came back several hours later after hours I had to go on the app & do it all over again.
I had a 26 foot truck. There was no space to park the truck if arriving after hours.I was not told that I needed a code to enter and leave after hours. To get the truck to a safe parking location, I followed another customer that had a code, into the strorage area to park the truck. I then could not get out unless I had a code. I was fortunate because the facility manager was just leaving and allowed me out. There should be a more definitive notice about having a code if arriving after hours at this location. Also had no space to park a 26' truck outside the fenced storage area if I didn't have a code. The manager was very helpful, friendly and understood my dilemma
The customer service and representation was excellent. They answered all questions in a professional manner and with a smile. I would highly recommend renting a U-Haul and Storage Unit from them. Thanks, Karen