I scheduled an 8:00 pick up, location didn't open till 9:00. Unit was parked beside storage unit covered in snow. Hadn't been started or cleaned off. There was also a car trailer attached to the truck. I moved the truck to a flat spot and disconnected the trailer. Truck hadn't been swept out. This was not the location I choose. It was 20 miles from the location I choose.
Albert Kelly
Countertops By Design LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Westby, WI 54667
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Customer Reviews
- 3.5 Average Customer Rating
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Key box not found. Had to leave key in mail box. Didn't really have a marked spot to park.
Michael BickersFriendly people ,great service overall.I would tell friends the place to rent.
Terry WondraNot an issue with the location - but the change made to my reservation day of was very inconvenient. The reservation was for a drop off 15 minutes away from our destination. That was changed day of to this drop off in Westby. That's a 45 minutes away from our destination. So after a long day of moving my wife and I had to a bunch of additional driving. Disappointing experience.
Nathan McNamaraMuddy lot; no signage for the drop box location. The on line checkin process was off putting - it was raining and I am supposed to go around taking pictures. What do you pay the on site personnel for if my word is not good enough without all the pics. I understand mileage and fuel but the rest was a waste of time.
David Muresan