Also at the drop off location no body was present. no one picked up on the locations phone number listed on the app. While completing the return form on the app the app crashed. I had to call in helpline to complete the return process and I was not able to upload the pictures for that reason. Not a good experience at all.
Ashmit Sachdeva
RV Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waterdown, ON L0R2H0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Not human interaction. I pay the service to do the all job my self
Glen ConklinThe return parking lot was closed when I came to return the truck, was stranded for hours outside had to deal with a rude staff member over the phone who did nothing to mitigate this disaster.
Musadiq RasheedTruck interior was dirty but didn’t matter for what we needed to accomplish. The fuel was just above 1/4 tank so was surprised that we had to fill it. And the instructions were to return it with that same level of gas. This was difficult to do. No windshield washer fluid. Truck was to be returned at midnight. Arrived 10pm and the gate was closed so we could not access the lot. Very frustrating. The lock to return the key was very difficult to use. Took 10+ attempts to unlock it. The truck itself was fine and got the job done. It was process that was frustrating. Location was great for us.
Hai RuhlI had extreme difficulty with the online check-in. I am a senior citizen and the trauma of moving, coupled with a check-in website that was not at all friendly was very troubling. While I like UHaul for their rates and road-worthy vehicles - I would not recommend this location to any of my friends in my age group at all. If it hadn’t been for my daughter who saved the day and went online to get the lockbox code my move would have been a total disaster. It was my worst experience in a long time.
DEBORAH SKINNER