Reviews and website showed 24/7 drop off, but when I arrived at 4 pm on a Saturday, the gate was locked, and I could not drop off the trailer. Fortunately, someone came to get into their storage unit and let me in. Otherwise I would’ve been forced to find another location to drop it. I called Uhaul direct and they could not get a hold of management.
Donald R
254 Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waco, TX 76710
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Customer Reviews
- 4.0 Average Customer Rating
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The lady at the office was very helpful and friendly. 5 Stars!!!
Ron SBut overall I’m very disappointed. I went to the original pick up location and it was closed and they had no truck for me. I didn’t receive an email that my location was moved. The rep that made my reservation told me it was unlimited mileage for this drop off. For me to find out that I had to pay mileage. You recoded my conversation with the rep I’m sure. You should check it and give me what I was told Thank you. Gregory Gladden
gregory gThe truck had been in some kind of an accident on the drivers side, you could hardly get the door opened to get in. It was the most disappointing experience I have ever had and I been a return customer. This may be my last. This was not my normal location. They sent me there to pick up the truck. Never again 😢
KAYE MVery poorly run. The person working pick up was very unorganized and had lots of issues using app on her phone due to bad screen protector. The drop off was told by employee she doesn't do the U-Haul and that they where not in on Saturday. They clearly had it posted that they do work Saturdays. .
russell S