I did self check in and after locating the equipment was told to go in and pick up the key. The guy refused to give me the key. He stated he couldn’t find me in the system. I showed my process on the app as well as my emailed contract. He tried to snatch my phone out of my hand. Which really upset me, because why? He started asking for personal information vs giving me the key.. I called U-Haul 1800 and had Elvis on the phone and the gentleman was still refusing to give the key up. He actually requested I pay again. Elvis told him 3 times it’s takin care of give me the key. I’m curious how many people he got over on and takes extra money? It was embarrassing to be treated this with borderline assault. It took 30 minutes to get a key because I refused to give unneeded information and pay him after paying Uhual. It’s was a creep experience as a female. I will never come back to this location!!!
MELISSAANN F
Lake Wright Citgo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia Beach, VA 23455
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Customer Reviews
- 3.0 Average Customer Rating
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Issues with pick up location. Computer was down and I was given a number to call and told I wouldn’t be able to get a truck. Rude and Unprofessional
shahnazz bbetter customer service he was rude as hell
Sonya HGreat Overall experience!!
CHARLES HPlus I was charged for something I had no knowledge or approval for.
Sanjues S