Great fast service. Absolutely no complaints.Tyrie M.
White Eagle Smoke
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Villa Rica, GA 30180
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- 4.0 Average Customer Rating
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I was charged for an extra day and having problems contacting someone to explain why.Melissa B.
Shouldn't be charged gas mileage and charged to fill the tank of gas back, that's double dipping. It should be either fill the tank or pay gas mileage NoT both, that's highway robbery my Uhaul friendsâ€¦Eli K.
The uhaul we were loaned needed major work. The muffler seemed to be missing a bolt or two. Exhaust filled the cab. I had to sweep prior to placing my things in there. Upon returning the uhaul the store attendant by the name of bryson appeared to be high.(location is a smoke/ vape shop) He wasn't knowledgeable about the process. Overall not the best experience.Ashley T.
To start off and Note, the people at the location of pickup were great and doing their jobs and best to help. However, this past experience with Uhaul and the Corporate end of the company have ROYALLY given me MORE than enough reasons to NO longer use their business and or equipment in the future. I believe it would've been better to have just spent the extra money in the end and rented the right sized truck, a 26' from Penske or Ryder. Which I still couldn't obtain from Uhaul, even though I had already reserved the 26' box truck from the location that was highlighted "Equipment Available" near my apartment that I was moving FROM and then found out ( only from calling in advance to figure out pick up plans ) that the location didn't rent out trucks that big, and my reservation had been re-routed electronically to a destination 40 minutes away from the apartments in the opposite direction of the actual moving destination. And turned out to be over an hour and 20 minutes from where I would be moving to. After calling corporate and being rudely handled by a customer service representative, that was unwilling to even attempt to help find a closer location or better solution, I had to find one myself by going to a known location in between my apartments and my moving destination and spoke to a franchisee owner to get atleast a 20' truck reserved (on 5/27/22) with the agreement for pick up at a set time of 1 pm on Sunday 5/29/22, yet only on the day of pick-up ( 5/29/22 ) at 12:15pm I received an email stating pick-up reservation canceled due to not picking up the truck at 11am, when my original and only agreement was set for 1pm after truck would be dropped off from a previous move from the night before and inspection would be complete by 12pm on Sunday ( 5/29/22 ). I then proceeded to call Corporate once again to get a rescheduling consultant that could only tell me that it had to be my own mess up on agreement and that only option available to me would be to go once again, another destination 45 minutes completely the opposite direction of my whole move to get a 20' truck because the one I had literally reserved with a handshaken agreement had been shortly canceled. After getting irritated, I decided to drive to the location that was reserved for ( 5/29/22 ) and on the way their, got a phone call to fix the reservation problems and the lady was quick to recheck the truck and location to find it still available and continued my reservation for the truck and said everything would be good to go. I got to location and re-payed for truck only to turn be informed after paying that they could not release the truck ( or any rentals at all ) out to me due to a "flag" that popped up with my name/ information. I called Corparte once more to find they blocked me from renting any equipment for a late return on a date that I explained calmly and kindly that I never knew of, nor had any record of ever renting from Uhaul or anyone. They quickly removed the flag and lifted "ban" and told me to provide payment yet again to finish pick-up. I finally got the 20' truck and before leaving with truck, noticed a 26' sitting parked outside after being checked in " the night before " and asked clerk about the 26'. They mentioned someone had put reservation on it, so I left it at that. Then, at or around 10pm Sunday night ( 5/29/22 ) I bring the 20' back to pick-up/ drop-off location and finish drop off instructions on phone and noticed the same 26' in same spot and ask clerk about it only to find, no one reserved it the whole time I could've used it to complete my move. After finishing taking picture proof of previous damage to truck and mileage and gas tank mark before and after move. Just incase Uhaul tries to claim anything wrong with or cleanliness of truck, I have photo proof of how they gave me the truck and what condition it was in and how much gas they left for me to get to a gas station to fill it up before starting my move at all. In short, this experience has given me plenty of more reasons why I don't trust, nor why I never did any business with Uhaul in the past.Brandon W.