The actual location i picked up from was excellent as was the representative, however the poor score comes from when i booked online to pick up at an alternate location only to walk there and find it had been shut down. I then had to figure out who to call to then go further to pick up my rental. You should not be advertising pick up locations that do not exist.Darren C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Victoria, BC V8W1J9
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- 2.0 Average Customer Rating
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The website doesn't give the new address just as at the top of this page it reads View St.. I went to the old view st. location. I ended up 20 minutes late getting there. The sole attendant was busy with another customer so I ended up being an hour behind schedule and I had to make it to the ferry. The was an unnecessarily stressful start to a stressful day. The woman working in the area where they sell boxes and rent equipment was atrociously rude and unhelpful.William C.
The gas tank was not full. We had to add $20 and had only driven the truck perhaps 18 miles.David B.
When I arrived at the lot pick up my van I found that there was no key in the lockbox. I had to wait for customer service for an hour and the only advice I was given was to find another U-Haul place in town. I need up having to move all my belongings that afternoon with a much much smaller window of time to get it done. It was stressful. I was only able to get through to customer service hours later.... No a good experience.Laura R.
Tina was amazing. She went above the call of duty searching for a 4 wheel trolley. AMA I got customer service!Deborah W.