I rented a Van online and when I showed up to the location to pick it up there no instructions on how to get access to the van since the office was closed due to COVID. I called the phone number listed on the fence and I explained I was waiting outside and don't have a lock code to get the key from the lock. The lady who answered the phone said â€œsorry you have the wrong number.â€ And then hung up. I don't understand how, because I called the number that's listed to call on site. I sent a message through the chat system online and I get a call 2 min later from that same number and it's the same lady who all the sudden now wants to help? She told me to get the app and download and upload everything and it'll give me a code. The app didn't work and she had to do it all over the phone, she had such a big attitude and didn't want to help us. I will never rent from this location again due to the lack of customer service and the misinformation given when making a reservation.
Alquiler de remolques y remolcado en Van Nuys, CA en EZ Storage of Van Nuys
¿Te mudas de o a Van Nuys, CA? Los los remolques cerrados y de carga de U-Haul están diseñados de manera inteligente para proteger y asegurar tus valiosas pertenencias, mientras que nuestros remolques utilitarios abiertos son perfectos para transportar suministros de construcción, materiales de jardinería o artículos voluminosos. Los remolques de autos de U-Haul tienen rampas de carga EZ para cargar vehículos sin esfuerzo, mientras que nuestros remolques para motocicletas son livianos y fáciles de remolcar. Obtén GRATIS cotizaciones de tarifas de alquiler de remolques en Van Nuys, CA 91411 hoy.
Obtén GRATIS cotizaciones de alquiler de remolques para autos, remolques utilitarios, remolques de carga y remolques para motocicletas en Van Nuys, CA
Remolques de carga
Los remolques de carga en Van Nuys, CA son livianos, aerodinámicos y están diseñados para brindar mayor ahorro de combustible, lo que facilita el remolque detrás de cualquier vehículo. Millones de familias usan nuestros remolques de carga cerrados para mudanzas cada año. U-Haul tiene una gran selección de remolques cerrados para alquilar dentro de la ciudad o para viajes de ida. Mira nuestros tamaños de remolque de carga y ¡reserva un remolque de alquiler en línea en EZ Storage of Van Nuys!
Los remolques utilitarios son perfectos para remolcar cargamentos grandes o extragrandes en Van Nuys, CA 91411. Muchos remolques utilitarios de alquiler vienen equipados con una rampa de carga para mayor comodidad. La selección de remolques utilitarios en EZ Storage of Van Nuys proporciona una solución asequible para proyectos de mejoras del hogar, entrega de muebles y para remolcar vehículos recreativos. Los remolques utilitarios de alquiler también son populares entre las empresas para entregas y eventos de ferias comerciales. Los remolques utilitarios vienen en una amplia gama de tamaños y estilos para poder remolcarlos con cualquier auto.
Remolques para autos
Mudarte a otro lado del país con tu vehículo en un remolque para autos es una forma inteligente de ahorrar gasolina y millas de desgaste en tu vehículo. Nuestra carretilla de remolque es una opción de bajo costo para remolcar vehículos con tracción delantera, mientras que los transportadores de autos son ideales para mudanzas de larga distancia. Ambos transportes para autos se adaptan a la mayoría de los tamaños de vehículos en Van Nuys, CA y también son más económicos que llamar a un camión de remolque en caso de avería. Ya sea que estés remolcando detrás de una van de mudanza de U-Haul o tu propio vehículo personal, puedes alquilar un transportador de automóviles tanto para mudanzas dentro de la ciudad como de ida.
Remolques para motocicletas
Los remolques para motocicletas son livianos, fáciles de remolcar y tienen una rampa de carga de fácil acceso. Cada remolque para motocicletas también viene equipado con una cuña para la rueda delantera y con anillos sujetadores para uso pesado para soportar incluso las motocicletas más pesadas. ¡Reserva tu remolque para motocicletas de alquiler en Van Nuys, CA en línea hoy!
Remolque y suministros para remolcar
Ingresa la información de tu vehículo y te ayudaremos a encontrar el enganche para remolque adecuado.
Comentarios de clientes
Great service across the board.
Excellent service across the board. The staff at the Panorama City location were friendly and speedy. Totally would recommend UBox shipping to a friend and this location in particular.
Not tell me I have to return the truck at a location 6 miles away and then when I get to that location it tells me I have to return it at the original store. Then I get charged for the extra miles and the return check in? I've rented a truck many many times over the years. This is by far the most disappointing experience I've had.
Unclear about parking and exiting. When asking for clarification about parking, Veronica was short and rude. She told me they would hold my car over night if I didn't make it by 5:30 pm. After talking to Pam she was more understanding and also more informative about that I was still able to get my car. I will not be coming to this location again.
You charged my card the optional insurance for $10.00 which I totally did not request and would not have requested as I trust my local driving.
I asked the lady who helped me I didn't want insurance because I was going to rent this vehicle for less than a couple of hours. Anyways there is a charge on this contract for insurance. I asked her And she said it would go back to my card is that so?
Very impressed with the truck I rented and with the staff who rented it to me. The truck was comfortable, easy to drive and reasonably priced. I would rent again from that facility. No negatives to speak of.
Fantastic employees & vehicles.
Everything is fine , only one thing is couple of staple (INSIDE THING ) IN THERE . I TAKE OUT THESE THINGS .
Great service. Handy location.
Great staff and nice trucks.
The truck was in poor condition. The people were great.
My U-Haul equipment was in fine condition. The truck is clean and the air-conditioning work well. The reason for my poor score is the employee that was at this facility. I believe her name is either Michelle or Pam. She was the rudest person I've ever interacted with. This location did not offer parking for U-Haul customers, she basically told me to take my business elsewhere when I asked to park. She was awful. When I agreed that I would go find parking elsewhere and then walk back, she said â€œare you sure you don't want to go somewhere elseâ€ When I came to return the van, I parked in front and brought my Equipment in. She looked at me and pointed to a compact spot next to someone unloading their car and said â€œgo tell them to move there boxes and park it thereâ€ I told her that spot was too tight for the nine foot van and I would prefer to park it somewhere else. She grabbed the keys and said we will email you your bill, without doing a walk through or finalizing a total. This woman was terrible, I could feel her animosity. I will never rent from this location again, she needs to be reprimanded.
Thank you for the excellent customer service i got in this facility. The two lovely ladies that help me get my rental are excellent. If i need to rent another van i will come to this location.
Van was very clean. All employees were fast and friendly!
I thought I returned it with the right amount of gas but was charged 7.88 for 1.5 gallons of gas.
There was a little confusion with someone who seemed new at the rental part, and then on return there was some reaction to a blanket that came with the truck which I didn't understand. The pick-up needed oil, which was indicated the second I turned it on. As I did a total of 9 miles, it wasn't a problem, but everyone was very nice and it was a fairly easy process.
No improvement! Jacob was incredibly easy to work with; a great guy! I will definitely be back!
Jacob was very thorough and courtesy throughout the process from check out to check in.
Overall good experience
The people at this location are amazing.
Have the equipment available that was promised. I had to drive to three locations to get the proper dolly.
I see I was charged mileage but I swear the representative told me I got 10 miles at no charge?