Showed up for reservation pick up. Knew my name but couldn't process reservation, took 1 hour and 15 minutes before I got out of there. Dropped off next day but they didn't book it in returned even though I went in to say I was dropping off trailer. Took over 2 weeks to resolve that issue. Don't know how it could have gone any worse !!shane W.
Muskoka On The Lake Shell
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Utterson, ON P0B1M0
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- 3.0 Average Customer Rating
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Individual seemed disinterested in acknowledging the return and simply pointed to where the trailer needed to be dropped. When I asked for a receipt to confirm the drop-off, he indicated it wasn't necessary (so I took several photos of the trailer in front of the drop-off to ensure I had some form of proof). Three days later I received a call from U-Haul wondering if I had completed the drop-off or if I was still using the trailer. I don't know how the internal processes work but it shouldn't take that long for the return depot to flag a vehicle as having been returned.Bob B.
I fortunately had the tools with me to adjust towing chains and tie down safety chains. Keep this in mind. I also brought extra tie downs. Went very smoothly other than that.Mark B.
The man inside seemed quite rude. He said â€œ that's it over thereâ€. He did not come outside and go over it with me to check for damage or anything. He was not friendlyCarl M.
All good.Terry B.