The trailer was dirty ( full of clumps of grass). Then ,when I had problems with my own vehicle while using the trailer and therefore was unable to return the trailer on time. The location (Hitch World) called and left a voicemail ( at 5 hours late) impersonating U-Haul in Louisiana saying that they had reported the trailer stolen. I have visual voicemail, so I know it was them and still have the voicemail. I realize I was late, but I rent trailers a lot from U-Haul and I think it is very unprofessional for one of their dealers to call and flat out lie to a customer and make threats or scare tactics. I will never do business at that location again and will encourage everyone else to not do business with Hitch World either. Because if he will lie about one thing, he will lie about anything.
DUSTIN A
Hitch World Of East Texas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tyler, TX 75702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Best place to go in the north side area, very good coustermer service. They don’t make you wait for 1 hr like other places.
Veronica RGood customer service at the front desk!
Ed HFast and friendly service. Definitely will use this dealer again.
Matt RVery friendly and helpful.
mary b