It was in a laundry mat...I would NOT send a woman to that locationAnthony J.
Trailer Rental & Towing in Tukwila, WA at We Ship LLC
(Distribuidor de U-Haul del vecindario)
Tukwila, WA 98168
Services at this Location:
- Lun. - jue.: 10 a. m. - 9 p. m.
- Vie.: 9 a. m. - 9 p. m.
- Sáb.- dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Tukwila, WA 98168
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
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The lady was polite and helpful...yet prior to drop off i talked to a national 24 hrs rep that gave me inaccurate info of this location and it being 24hrs with a 24 hr dropbox..yet this turned out to be not true..parking was not well lite,and this location has a high crime rate..my best suggestion is to have a 24 hr drop box, make sure the drop off is well.. lighted and to clean all trash and debri out of parking lot...other than that the lady was very helpfulWilton B.
Location is pretty shady area. Need more parking lot lighting for early morning pickup. U haul truck smelt like cigaraettes and was pretty dirty. Did not seem to be cleaned at all. Also we paid to rent moving blankets and did not recieve any and was still charged.Jaimy D.
Employees seemed unprepared for our appointment and the process took nearly an hour.MATTHEW J.
It is one of the worst places that Uhaul have. I rented a utility trailer and returned same day. I got charged for 5 days. I meant this is ridiculous and no one answering the phone I have course U-Haul customer service they try to get a hold of them and Ethan no one answered the phone. This location definitely not recommended to rent from.SAIF A.
I had a very unpleasant and slightly sketchy experience. I chose the self pickup option to try to limit exposure to people. The process was going fine until it came time to pickup the keys. The office location was inside a laundromat and was not well signed. Then the person decided they needed a copy of my ID after I submitted it in the portal. They used two different cell phones to take the photos. Then they asked for my credit card. I explained that I already paid in the portal. They then refunded my money in the portal and charged it again in person. I was very upset and frustrated as this seemed not very secure. I am very concerned they tried to steal my information.CAROLINE MARGUER D.
Let them know its an in town rental only. Was not told that and told the lady was traveling 40 miles and she put what mileage she wanted. If I knew I was going to be charged an extra $250 for not returning it back to that location, I would of returned it there the next morning for way less of a charge. Pissed off!RODNEY A.
Poor rating based on the location and the Appointment Setup Team. I rented a truck and car dolly; was told by the Appointment Setup Team that my truck would need be picked up at a different location than the trailer. So I go to where they said the tuck would be and they didn't have my reservation. Ended up being with the trailer across town, which was fine at the time. So I go to the second location and they weren't scheduled to open until 11am, which means it would be 4 hours after I was supposed to get it. Then I wait in a 45-min line as the place was an Authorized Dealer, which meant is was also a Dry Cleaners. I thought well this sucks, but what really made it worse was after she helped me and I was provided my Renter Agreement, she said she would meet me out in the lot to check the truck and trailer out to me. So the clock was running as I already got my rental agreement and I wait another 40-min for her to help every single Dryer Cleaning customer in line before I can even pull the truck and trailer off the lot. Last time I use UHaul... I paid the movers for hours of just sitting on their butts because of UHaul and their business practices. Not a great experience and they clearly have no concern on how their Appontment Setup Team or Authorized Dealers do business.derrick G.
It was not clear at all in checkout process that it was only a pickup via smart phone. I rented this truck for one of my employees and flew him to Seattle to pick it up and drive back. We spent way too much time on the phone with a uhaul rep trying to figure out he would be able to get in the truck. He arrived at 11am and nobody was at the facility to help him. I spoke to a uhaul rep and she took my money to pay in full and said he'd need to wait until 2:30 when someone would arrive. I had to call again at 4 because nobody arrived and was told he just needed to create an account which he did but couldn't transfer the order to his name. Some finally arrived at 4:30 but said he normally doesn't work this day (or really anyone) and just happened to stop in. We're extremely disappointed our employee had to wait 5+ hours. Not sure we can trust uhaul in the future.JUAN C.
Terrible service! I spent almost half an hour waiting for the front desk person to return the truck keys. In addition, I was charged $212.70 for 4 hours and 40 miles though the truck was completely fueled before drop off. I absolutely unsatisfied with We Ship LLC service and recommend it to nobody.VLADIMIR A P.
The pickup store was fine. The process and HQ tools were the most frustrating thing I've ever done.Kris F.
Finding the U-Haul's office. The location was inside a laundromat. It took me a while to figure it out. The signage could be improved and more visible.FATOUMATA DITE B S.
Their system was not up to date with my rental, the ban was dirty inside and had food wrappers inside itluke K.
Checked n online.Thought it should have been quicker to pick up dolly.Delfino M.
The location lot was filthy. The truck I reserved was not available, and the one that I got instead wasn't covered and my furniture got wet when it started to rain. I was told that since it was only 20 hours prior that I made a reservation, not 24 I wasn't eligible for any kind of credit or reimbursement due to not having the truck I had reserved. The whole process took longer because I had to make multiple trips.KEVIN P.
Trailer was not ready, poorly maintained, and the employee was almost 30 minutes late for my pick up appointment.Ryan D.
The trailer I reserved was not there. I had tp settle for an open trailer. Thankfully it was a decent day. I drove 140 miles to pick it up, someone should have notified me that there was no trailer. And to top it off, no concessions or discounts were offered. I can say that the lady working at the site was pleasant and apologetic. Very difficult company to work with.CHUCK H.
Really poor service. Not only was the person 15 minutes late I didn't get the uhaul truck size I reserved. On top of that, they did not honor the reservation guarantee policy that uhaul had. I feel like I got scammed. On the site the policy states â€˜Should U-Haul, through its fault, fail to contact customer the day prior and be unable to meet preferred time, place or size, then the $50 Reservation Guarantee will be paid and U-Haul will still attempt to fill the reservation.' I was NEVER contacted about the change in size and only found out the day of, but I didn't get a refund.Erica H.
Hello, Getting the truck was a bit of a problem due to having a date to pick up then called to say the truck never came back. Or having the date to get truck then a cal saying someone else already has the truck. When i pick the truck up. It is the wrong size which they had put me down for. Only reason I kept with the transaction was due to the young lady V, she had it a bit more easy to rent the truck. Thank YouMYRNA ESTELLA C.
Don't add charges that were not authorized by customer.Clyde E.
Extremely disorganized, it took about an hour from my reservation time to receive my keys as the guy working at the front desk was MIA, and then could not locate my reservation. The drop box is located 200 yards away from the parking lot and is nearly impossible to find. I had also reserved a dolly and it was not with the vehicle, and then was charged for it missing. Charged a cleaning fee for absolutely no cleaning needed as I only transported boxes. Please note: you have to grab your keys from the front desk person who leaves at 6 pm, and his after hours employee has to be tracked down around the parking lot. He was also calling his manager for about 30 min in front of me to confirm my reservation.Candice R.
A laundry mat seriously. Very poor English was spoken was told to drop off at 930. They did not open till ten. Do not I repeat do not go here. First turn out of parking lot crack head was heating his drugs with a spoon and lighter.Shawn M.
Communicate clearer on the phone. It was likely because the maskAMANDA N M.
Everything on the front end of the rental process was great. It's the drop of location and the final bill that i have complaints aboutSCOTT DAVID M.
The 26' truck I reserved weeks in advance was not ready at the scheduled time. I was told it would be ready 4 hours after my reservation time, it was not. The agents found me a shorter 20' truck at another location 5 hours after my scheduled time. The agents said they would give me a discount because I would now need to make 2 trips instead of one. I was charged full price for my rental, I will never use Uhaul again and will refer friends and family to another company.MARC K.