The facility was great. The app, however, was atrocious. It took me, what should have been more like 15, 70 minutes to attempt to login and pick up, watch videos, re-scan my license and add my payment info (which had already been done to reserve), then had to sit on hold for 35 minutes waiting for U-Haul to “update my request”. Horrible experience with the app, i will not use that again any time soon, and may affect if i use U-Haul ever again.
James K
Secure EZ Storage Trenton
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Trenton, OH 45067
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It would have made our day easier had the tow dolly been available from this location so we could have gotten everything from here (where our storage locker was).
Amy AI don’t like the self check in process. I prefer to deal with a human for the return.
Joe LIssue was not with the location specifically, but the agent that scheduled the drop off location. The location was no where near the requested drop off -- adding 45 minutes to our drive.
Leslee CThis location was great, keys were in the correct place. The directions were straight forward. The only improvement I would have for the next customer is to make sure the correct keys to the correct truck are in the correct lock box. Especially for you after hours customers using 24/7 truck share.
Teralaysha G