Our local Ace Hardware U Haul desk does a fabulous job! Very knowledgeable folks. I have rented there several times. The online app however is horrible. In trying to upload photos (required), I took a photo, hit Submit and got a message saying, â€œyou must submit at least one photoâ€. (Literally could see the photo in the attachment window!) Tried several times to no avail so I quit trying. We were in a hurry to pick up items and return truck. Then, in trying to return the truck, the same thing happened with trying to choose return location. App asked me to share my location and it gave an error and instructions to share my location through iOS. Location setting was ON but it still wouldn't choose a location. There was no way to get past that screen. I'll be calling the office when they open to dispute the $20 fee for not checking the truck back in. VERY FRUSTRATING.Elizabeth B.
Trailer Rental & Towing in Traverse City, MI at Ace Hardware
(Distribuidor de U-Haul del vecindario)
Traverse City, MI 49685
Services at this Location:
- Lun. - sáb.: 8 a. m. - 5 p. m.
- Dom.: 10 a. m. - 4 p. m.
- 5/31/2021: 9:00 a. m. - 4:00 p. m.
- 7/4/2021: 9:00 a. m. - 3:00 p. m.
- 11/25/2021: cerrado
- 12/24/2021: 8:00 a. m. - 2:00 p. m.
- 12/25/2021: cerrado
- 1/1/2022: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Traverse City, MI 49685
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
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Great and very efficient service!Rick S.
They did a fine job. Not much to improve on.Adam M.
The attendant was last headed out to the truck with a broom when I was leaving. Probably to do a job that someone neglected to do in Moon Township, PASteven H.
Large selection ... fair price, good check in and out system and it was fastDavid K.
We returned the trailer 2 hours late and we're told initially that if we were late it would be an extra $20, which we agreed to. Ended up being charged a whole 2nd day and duplicate insurance that I had purchased to!!!! Why would I need an additional day of insurance after returning it and why would I be charged a whole 2nd day when I was told it would be $20!!!!???????? Poor customer service!!!Steven J.
The service was great and very easy to get the van I rented. The van was very dirty on the outside and the inside was fairly dirty as well. I power washed it on the way home, wiped down the dash & cleaned the inside of the filthy windshield. It also wreaked of BO or puke but was much better after I sprayed it with Odoban. Other than that, the van ran well & worked fine for us.Douglas B.
Had difficulty with â€œafter-hoursâ€ drop off procedures (find my location), was probably my phone and skills. Once that was solved, things went smoothly. Will use this location again.James B.
The truck I rented was very dirty, mostly the exterior. I had to stop to clean the windshield because it was difficult to see out of it.Jeffrey W.
Great, helpful people at this location. It couldn't have been any easier.JOHN P.
Auto Transpoters don't have rings at rear for tie downs. The chain provided is not a comforting secure tie down.KEITH A.
Dropped off truck in a timely manner.Michelle S.
Some wiring issues with trailer regarding corrosion at the repair/Replacement tail light. Only took 5-10 minutes to fix the problem on my own but as a customer it should not have fallen on me to do so, but faster and easier than requesting roadside to do itJeffrey Y.
Very friendly and quick check out.Michael Z.
I found my overall experience at the U-Haul rental agency excellent. The people were courteous and professional. I would recommend this site to my friends. I can't find any areas that need improvement at this time.Eric W.
I reported the dash did not light up at night. Other than that the truck was great. I'm very disappointed that after I returned the truck on your app after hours the itemized receipt is no longer available to me. This is a serious sleight of hand in my opinion. I okayed the charges at the time although I drove less than the estimated miles and the bill was $50 higher than the estimate at the time of pickup. Tactics like this may influence my choice of rental equipment in the future.JOHN D.
I'm surprised how much the rates have increased since I rented trucks back in late 2019. Don't get wrong, I couldn't have moved what I had without a truck but I had sticker shock when I saw the rental.Greg S.
Had a lot of troubles with drop off due to uhual not giving me proper destinationJames E.
Everything was greatFrederick B.
Poor customer service, they have too many coming in for u haul service and not enough staff. Many technical issues like slow computers and non functioning tablets. Staff is frustrated and overwhelmed. I've been in many times and have had issues frequently. At my last drop off a uhaul employee was there, and also was unhelpful and chastised me for going thru the self check in process and unhooking the trailer.Benjamin K.
My keys didn't fit in the drop box. They got stuck as I tried to put them in. The lady at the counter had instructed me to put them there. When they got stuck, I went in and told her. She rolled her eyes, sighed, and rubbed her temples. She then walked away and ignored me, as I stood there trying to figure out what I was supposed to do. I decided to walk outside and try to retrieve the keys on my own. I was able to get them loose, and took them back inside. I am very displeased with the customer service I receive at this particular location. I have never had a bad Uhaul experience prior to this one.Samantha R.
Awesome crew to work with. Caring and knowledgeable. Very welcoming storeMichael R.
Lied to over and over!! This used to be a great location until Dave left. Now the Customer services stinks and the Trucks are not cleaned. Asked for a decent truck with good mileage and told we where not allowed a decent truck. We will no Longer be ordering from Uhaul. And will definitely tell all our customers to not order through them as well. You have lost over 3000 dollars worth of Rentals if not more!! Have a nice day.Jonathan M.
Customer service on the phone and online for returning the uhaul. After moving for over 8 hours for two days straight I had to spend over 45 minutes on the phone trying to get support for checking in the uhaul. No one was answering and was on hold for 43 minutes. The online chat disconnected from me and I had no answers. Somehow I switched over to chrome to access the ensure and drop off information. By this time I had dropped off the keys a s luckily had access to the back bed to take picture and had already obtained a picture of the odometer because I want to make sure no one over charged me for mileage. The long process took over 1.15 and after being so tired from moving I didn't have time or the energy to deal with this. Since no one ever answered the Uhaul number where I was on hold for and the online chat was dropped I can only say I was highly upset, tired, and frustrated with the experience. Man I was not thrilled.Cory R.
I was waiting for atleast 15 mins without any help. Then when I do get help they didn't tell me that I needed to have the vehicle back by 5 PM. So I was charged extra.daniel K.