I was still charged for the two (2) days I had originally reserved the vehicle; even though I returned it in less than 23 hours (picked it up at around 15:38 on 02AUG2023 and returned it at 13:56 on 03AUG2023). I have a screenshot of the "Truck Return Summary" saying, "You will be charged $96.92 but my final charge was for $120.17 - wrongly showing I returned it more than 22 hours later than when I actually did (actually returned at 13:56 on 03AUG2023 but was charged as if it was returned at 12:00 on 04AUG2023). I really appreciate the help I received while in a bind, which is why I still rated it well. Toolman Tim provided excellent direct and personal customer service. I am trusting there may be a glitch somewhere in the system or between the systems that should be found and corrected for the next customer. ...but now that we're here, I guess it would also be really cool if I can get something back at some point. I just don't have the time to work that all out on the phone or formally complain about it.Eric D.
Toolman Tims Rental
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Tell City, IN 47586
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The dealer came in on his day off to rent us a truck.Ralph R.
Overall... this experience was awful. I had planned my move around the truck reservation. Then at the last minute I was told that they didn't have the truck. When I finally got ahold of someone that could help, they found me a truck in owensboro. When dropping off the truck, there was nobody there and customer service said they couldn't check the truck in and instructed me to take pictures in case their contractor tried to overcharge me. Because i couldn't get a truck at the location where i reserved it, i ended up getting charged for an overage on miles.Matthew K.
Not real sure about this location except I was told it was all good and I didn't know anything else only to find out there was another charge on my credit card afterwards can't say too much for you all that I'll use them again it really was a nightmare that seems is never going to be over because the Forest Park storage location continues to want to charge my credit card for storage when I no longer there 2 months he's charged me for nothing sad very sad.Angelia H.
First truck had check engine light on...should not have been availableHerbert G.