We rented the trailer for 5 days. We picked it up on Thursday Night and returned to the destination on Saturday. The gentlemen asked me to pull into the gated area where he unhitched me and said have a good day. I asked if I needed a check out sheet or anything and he said NO. Then on Tuesday I got a text saying to finish my drop off and when I did I got charged for an additional 6th day. I don't mind paying the 5 days as reserved but adding an extra day when I dropped it off in 3 days makes no sense. Very Frustrated and upset!!!
CHAD L
Imperial Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Sugar Land, TX 77498
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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I visited extra 2 places to get the dolly already resevered in my rental reservation. That's why I drived extra 38 miles and I paid for that, even lack of dolly is not my fault. You already changed my actual location for truck.
Ivan MCharge a customer the right amount and not add extra days rental fees. I only used your truck for one day!
CAROLYN LTruck was not available when I arrived and I reserved in advanced. Never received key code and had to call customer service for a new truck which still took over an hr with multiple complications. Dolly never received but was charged for it. Customer service said to pick up dolly at any U-Haul location but nothing available and had to make new reservation just for dolly. Still no dolly. Horrible experience.
Kristi PN/A
SYDNEY U