Trailer Rental & Towing in Springfield, MI at West Dickman Self Storage

We made a reservation for a cargo van and it was due for pick up that same day Tuesday at 3pm. We arrived on time and there was not a cargo van available. We did get a mini mover truck for the "same price" as the van. Two days later we returned the rental as agreed upon. Two days following that the money that was held on my card was still not returned so I called to sort it out. I was informed that the vehicle was still not checked in and wouldn't be until Monday and then the money could still be held for another 3-5 days. This was due to the Holiday and that location was apparently closed. I feel that should have been mentioned when we rented the U haul. Finally Monday roles around and I call first thing in the morning, I could not get through to anyone but when I finally did around 11am it was still not checked in. I asked them to please do that promptly and addressed my frustrations, they did check it in right away but called me back and said after the total amount being held on my card was applied I still owed over $120. Which was very incorrect it took hours for them to straighten that out but eventually they released the money owed back to my account. I also asked more than once if there were any hidden fees or anything else other than the daily rental fee that I would be responsible for. The answer was no both times. It does state in the paperwork that you pay per mile from the moment you pull it off the drive until you pull back in to return but it was never verbal stated it brought to our attention. .59 cents per mile to drive that thing and that is at the cargo van price. Over all very displeased with this service.

Apparently the person running this office also runs another location and called to see if we could get the truck early. We both work so we could not. She said we needed to be there as close to noon as possible which was not convenient because we both work until noon. We thought we could pick up the truck anytime that day. Guess not. Also, the truck was on E when we picked it up. We had to get gas right away to ensure we could even make it to our house.

Mary Lou is fantastic and always has been. I’ve been renting U-Hauls from Mary Lou for about 6 years, and plan on doing so for many more!!! She’s always quick to do whatever it takes to make sure I can get the service my special needs always require.

There were 3 places to drop off that were within a quarter of a mile. We had to drop off in a different town! That makes no sence. The online drop off was not working, we had to have a representative help us.

First, the four prong extension connector was not connected. The wires were cut . There was a connector on the arm but was poorly taped. Had to put the lights on, but the running lights did not work ( turn signal and brakes did). After I returned home saw that my drivers side running light was out ( it was on when I picked up the trailer). I will have to check it out. I have a bulb on the lift gate and the body of the SUV and both were out. Just hoping the wires are ok. I usually rent from my local U-Haul with no problems, always a bit reluctant when it is an off-site rental.

Truck was beat up. passenger door should be replaced

I just want to congratulate you for the great customer service Fatima was giving to me in three times I rented Trailers to bring my personal belongings from London-ON to Battle Creek-MI, in the last two three months, thanks. Jahiro Quiros

The location closes at 4pm. I got a call from them a few hours before my 4pm pick up time that they actually stop taking customers at 3:50 and leave right at 4. So they told me to use the after hours pick up method. That would have been fine except they didn't transfer my order to that method, so I had to call Uhaul and they had to cancel my reservation and redo it. Then I find they didn't include the dolly I paid for. I guess they were too busy worrying about getting out on time.

Nothing,,, Nathan was awesome!!!

Cannot think of any improvements. Communications and the help of Victor Diaz when we had left something locked inside was perfect! He was vey helpful with advice and returning our phone call almost within an hour. Excellent customer service

Needed clean and check soft tires