Improve the accurate reporting of use. I returned the truck after less than 3 hours of use yet, the location reported and extended my use beyond 24 hrs. Even after I had spoken with the representative who contacted me by phone, my CC was additionally charged. Further, I returned the truck with the level of gas exceeding the level at the departure. However, my bill reflects a gas charge of more than $14.Alex W.
The Bridge Outlet
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in South Bend, IN 46628
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- 1.5 Average Customer Rating
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The lot was unplowed and all the trucks were buried in the snow. The mobile check in was super easy I would recommend that.STEVEN S.
Difficult to find drop box. Also, see comments for Fostoria Storage location. I will not be renting from U-Haul again.John O.
Just an empty lot with a drop box My emailed receipt incorrectly showed an extra charge for gas. I spent 20 min on the phone getting it corrected. The truck had an oil leak and I had to stop twice to add oil. Rep did reimburse me for the oil. Overall, uhaul is easy to utilize at a fair value. I will continue to useJeff T.
Be able to answer and communicate with the customer, instead of not answering the phone. So they would know what to do to drop the equipment off. Called for two days and no answer.Chandler C.