I initially reserved my Uhaul from a place in Tiverton, RI, but a Uhaul representative called me the day before and asked if I minded renting from a place in Somerset. It was incredibly difficult to find, then saw a truck outside an abandoned warehouse. Nobody was there when I got there for 9am, there was a lockbox that needed a keycode to get into, but when I called Uhaul for help, they couldn't give me the key code. I finally found somebody to help, and they had to reprocess my order. The moving people that I booked through Uhaul were at my apartment and waiting, so by the time I got to my apartment after the whole ordeal in getting the Uhaul, the movers only had a half hour left to help me move. We started moving, and there was half of an armchair in the back of the truck that did not belong to me.
Molly P.
N Ferrara Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Somerset, MA 02725
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Customer Reviews
- 2.0 Average Customer Rating
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Lack of communication between staff
Bert L.The truck smelled like someone had been chain smoking in it for years on end. The truck itself was in decent shape. However, when I arrived at the location to pick it up, nobody was there. I called the number for the location and a guy answered. His response was to complete my pickup online almost as if he couldn't be bothered. Finally, he said he'd help but I had to walk through a sketchy empty warehouse and go upstairs to have him complete the transaction. Uhaul's website said only $45-ish was due at pickup but he charged my card $73 that day. It was just not on par with my previous experiences with Uhaul.
Robert P.Thanks for the extra help! Good guys there.
Amanda B.Uhaul sign
David A.