Trailer Rental & Towing in Simcoe, ON at Simcoe Convenience & Food Mart

Took a while to actually pick up, but was a friendly guy

Nothing to add it was a good location

I rented a u-haul from the owner in Renton. The owner was very pleasant and extremely helpful. He entered all my information and I was good to go. I received text and email info that I was to pick up the u-haul at 8 queensway in simcoe. Fine. We went to pick up u-haul and convenience store associate was not helpful and had an attitude. She lost all my info so I had to resubmit again. That took 20 minutes. Then she said this u-haul was booked for one way. I said no I booked round trip, she then huffed and said she will have to rebook everything again. Another 20 minutes. Finally we are on our way. Get everything moved and return back to simcoe. My husband went in to return the key. After about 40 minutes he comes back out. Come to find out she gave us the wrong u-haul and gave my husband a hard time. Overall was not the best experience. If I ever have to do this again I will definitely go to Renton for pick up and drop off there.

The store hours say 9:00 am Sunday on your website. I booked the truck for 10 AM. I arrived at 9:45 am thinking it may take a few mins to verify the information I had entered when I booked the truck. The store didn't open until 10:25 am. No explanation or apology. Then she proceeded to take 4 different phone numbers from me. I asked her if she wanted the reservation number to speed the process up but she said that wouldn't help. After we paid she handed they keys and turned away, not answering me when I inquired the location of the truck. We walked the parking lot until we found the truck. We found that there was not as much gas as what was stated in the contract but we were already late so we took a pic of mileage and gas and went on our way. The truck had obviously not been wiped down or cleaned up from last use. When we returned the truck to the store we encounter another hassle as they realized they gave us the keys to the wrong truck. So Milage and gas were different than what was recorded in contract. My husband had to stand there for 20 minutes while they figured out how to fix thier mistake by calling another dealer on the phone. He then charged my husband an additional $27 + change!!! So we put in $25 extra gas and paid the difference in milage!!!???? My husband was pretty fed up at this point and just wanted out of the store so he paid it and left. Will NOT use that location again for thier lack of concern for the customers time and money! To rent the truck for the days and go 120 kms it cost us aprox $205 :/

I waited half hr on site for location to open. Was to pick up van at 09:00, store did not open until 09:30. I had checked in on line to expedite and still had to do the same when picking up the vehicle. Total time lost approx. 1hr 15:00 I will never visit this location again

went at 8am to pick up truck and left at 9:45. They don't know their own system and its not the first time we have had a bad experience with them. Never again!!

When I arrived at simcoe convenience and food mart i explained that i was dropping off a truck, the look i got form the lady was i was bothering her she asked me to park the the behind the store and let her know what the mileage was. So i did i told her the mileage on the odometer and she started typing in the information. Not once did she leave her chair to check if i was telling the truth or the truck or how much gas was in the truck at the time i dropped it off. I have rented from U-haul before and never ever an experience like this. She didn't even check nothing and took me for my word.I was honest the next person may not be

Stream line your check in sytem. Very long and time consuming.

There needs to be a check of the vehicle upon drop off. The vehicle I rented was disgusting (wet, dirty and smelled of cattle and / or garbage)... I had to mop and use a tarp in the cube portion where my household furniture was being placed to be moved.

Fantastic service, with extra efforts to find the best deal for us. Very easy sign-out and check-in.

Called to confirm 5-days prior. Was told at that time there was no record of my rental. Called U-Haul head office and they confirmed the reservation. It was not until later that evening that Simcoe Food Mart confirmed reservation. The night before pick-up I was called by Simcoe Food Mart that the truck would not be ready until 10:00 AM when it was booked for 9:00 AM. I stated that this was unacceptable and that the reservation was over 1-month old. Simcoe Food Mart stated that they would open their store at 9:00 AM but if I wasn't there by 9:05, they would close until 10:00. Very poor customer service. I would not recommend this location to anyone. Mark Arnett

There was dirt and broke glass in the back. Doesn’t look like it was cleaned

My U-Haul truck that I rented from a Brantford location was not brought back by the previous renter. I had to find my own truck in a town 40 km away. The new truck had to be returned to the location I picked it up from. This was a huge inconvenience because where I picked up the truck was about 150 km away from where I was moving too. The location I was able to rent he truck from is in a town with no public transportation. I was told that U-Haul would not cover my costs for transportation even though this situation was not my fault. I was offered a discount which resulted in about 50% savings on my original booking price for my troubles. This whole experience was awful and I do not think I will be using U-Haul again as this is not the first time I've seen something like this happen. The 8 Queensway E location is not bad, this was just a very bad situation.

i can't think of anything ? you guy;s are awesome . personally i would lease from you again, thank-you Brian

My gas was only 3/4 full to start but I was expected to fill to full when returning. I told the u haul person this but they didn't seem to care. Also I had to rent a u haul 30 min from me when there was a u haul in my town. I spent a hour driving more than I should have. I expect beteeen filling the tank which was only 3/4 full and the driving to Simcoe and back it cost me a extra 80 bucks at least. Not happy about that

Please call me at 6477042146 there is to much to type with how bad my service was,

As per our rental agreement we were to pick up the truck at 8:30am to begin our move. We arrived on time only to find that the variety store where the Uhaul rental is located did not open until 10:00am. We tried to phone the store but no one answered. We contacted Uhaul customer service & were told that we needed to complete the Online Check-in. We tried to do that, however, we were given an error message. We had no choice but to wait an hour & a half for the store to open at ten. By this point we were very frustrated. The store owner was very apologetic. The store was not at fault. We feel that Uhaul was at fault. Our contract stated that the pick up time was 8:30 & we also received a text message that morning stating the same. Uhaul should know the opening times of their locations in order to better serve their clients. This delay only caused more stress to an already stressful day. Other than the late pick up of the truck our experience was good and we use Uhaul again in the future. The store clerk was very sympathetic of our situation. We appreciate all that she did for us.

Excellent