Customer service was amazing and extremely helpful. The on-site support, however, was abysmal. The staff at the office was never present, and was impossible to reach. Furthermore, although my reservation for a 15' was confirmed and guaranteed for 11AM on June 1st, the staff was nowhere to be seen and the 15' truck nowhere on-site, with zero communication on the part of the on-site staff to notify me of this change. I sat in the lot for 15+ minutes trying to organize the pick-up with equally as frustrated off-site support staff. Upon returning the truck, there was no uhaul drop-box for the keys, which was peculiar, as the site implies that this is a status quo. I had to contact support again to figure out where to safely store the keys. Again, the customer support team for the NC branch was amazing and helpful every step of the way, and the equipment was admittedly well maintained and clean. However, customer-facing support at the Siler City location was nonexistent at the building may as well have been condemned for how forsaken it was. Fortunately, I don't need to deal with this location in the future.Cory A.
Trailer Rental & Towing in Siler City, NC at B&L Enterprises
(Distribuidor de U-Haul del vecindario)
Siler City, NC 27344
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Siler City, NC 27344
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
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this is the worst experience. the truck did not go more than 30 miles per hour. it was hellIlya G.
Couldn't tell if this was a place of business. Place looked so disorganized and messy. Truck did not run well, ate the gas!!! No one was there to receive the truck even though it was the middle of day!! I would've liked to tell someone in person my concerns about the truck Truck was not suited for long travel. This was the worst rental I've ever had. Usually don't do surveys but felt compelled to do so this time.Donald W.
Extremely friendly and gave specific directions for pickup, location,terms and answered all of our questionsDebra W.
Not a lot of space for parking or turning aound.TRACY H.
B&L had everything ready to go and provided all the information I needed to complete the rental. The return was simple, great experience. Smartest move I ever made for moving my daughter home from college!!!Marty T.
Thank You!Bill I.
Wonderful friendly servicedebbie T.
Thank you for an easy process. Happy Holidays.Leroy S.
Nothing. It was great. Thanks Buddy!william D.
Was a very good location and Service was great.chriss P.
Excellent experienceJane K.
The truck was nasty when we picked it up and the merchant was in such a hurry to leave it was obvious he just wanted to do the mimimum and be done with us. He didn't even pull the truck around. He just gave us the key and told us it was at the bottom of the lot. This is our 4th rental in a year but our first and last with this merchant. We will go back to the merchant in Asheboro even though it is farther awayDwight M.
Not make us drive far to pick up a rental after we make a reservation but the business decide to go out of town. And leave me stranded with no truck. But B&L were kind enough to help me last minute and rent me a truck even though I had to pay extra.Melissa C.
Nothing your representative at this lo action was greatMICHAEL H.
Buddy was extremely helpful!Krystle S.
Opened at 8:30 instead of 8:00; wasted 30 minutes because of this.David B.
Always too busy to deal with customers. Better to just drop off after hours...Robert S.
Equipment was very good and clean. Also operated very well.todd R.
This truck cost me twice as much as not normal but no one could tell me why or explain the charges. There was no itemized print out but because off our urgent situation we had no choice. We are regular u haul renters because of our business but we have never paid this much!PAUL L.
Everything with both of our rentals was smooth and efficient. Buddy and Willie are a good friendly team!ANN B.
When we went to location to drop off no staff was there to check in our equipment. No one knew where the staff was. We didn't know what to do with the rental and called the location we picked up at for advice and the lady said each location is different but she gave us suggestions to do. I continued to call the number multiple times yesterday and the number was forwarded to a different number so I never left a message but I continued to call to see if our rental had been checked in b/c I haven't received an email confirmation that it's been checked in. I have been worried all night wondering if we are going to be charged another day. With business like this I would not use this service again. No one wants to be left in limbo. Next time someone should always be in office during business hrs to be able to rent or return back to location.ROBERT AND JESSI F.
ordered a 26' & rec. a 20'. We go 5 miles to gal. We were supposed to rec some free miles for incovience and didn't. We we p/u truck gas guage was at approc 1/4 and we were told to bring back at 1/2 which we did. Why wasn't it at full when we p/u? We will go to Penske next time.Kristen S.
His website says closes at 1:00 on Saturday, but, when I talked with him, he said, gate open til 5:00. I rushed to get there sat to return before 1:00, and he was not there. He did answer the phone and gave me directions. I could not get the trailer hitch off, and had to call him, and he said, he would be there in 10 minutes, which he did come by... His place was muddy, but guess he cant help that... I left message for him to call me, and he never did...needless to say, I was a little stressed about where to take it, etc, when he did not return my call.MONA P.