We just had to wait a little bit because the manager was a little busy with a business associate but overall he was very professional and helpful. Otherwise it would be 5 stars ⭐️! The truck did have a leftover pastry container in it but it was okay as far as cleanliness.
Rosalind H
All In One Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80249
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Customer Reviews
- 3.5 Average Customer Rating
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Not certain why there was a $463.48 rental tax on this vehicle at the last minute, Booked this well in advance and Uhaul changed my pickup location a day before pickup. They changed the price from 3,486.00 to total 3.974.26. This would have been nice to know ahead of time when comparing rates, and making a trip budget for our move!!!
John MFriendly service, but the employees/owner also run a full gas station/convenience/liquor store at this location and those customers take priority. The majority of the employees do not speak English, and I guess that wasn't such a problem, other than the timing and readiness that need improvement for U-Haul services & customers. They asked If I had a reservation and I said yes, but I was told to wait for a moment, and told to hold on regularly, and that they would be right with me, and I unfortunately ended up standing and waiting for about 45 mins to an hour. Overall it just took too long before an employee came over and handled everything and he seemed like he was the only one that knew how to handle U-Haul dealer services or speak fluent English. That being said, I believe that they should focus on training more employees on how to handle this. Anyhow, after he arrived it took all of 5 minutes and then I was handed the keys and a receipt was printed out. I did have to clear the snow off of the truck before I did my walk around inspection too. The truck was reliable, but only in the sense that it got me from point a to point b. There was a point during my trip that i started to get nervous when the engine started chirping at idle. It sounded like maybe it needed a new belt or pully but, by the time i realized that, I was already too far down the road (2 states over) with 4 more to go. Getting the road side assistance with the rental did give some ease in this concern. Lastly, I will say that I do recommend this dealer to others, but for local in state travel only, inspect your truck well because you never know what your going to get. This could of just been one of those times that this location inherited some older trucks and for all i know they'll have some nice or newer vehicles down the road. So anyhow, I encourage you to drive by a couple locations within close vicinity to where your at so you can make a well informed decision always or at the very least have an idea of each dealers inventory of equipment-trucks & the sizes available. If you have to travel quite a distance, a good rule of thumb is to just find a location that has newer model trucks. Don't every put yourself in a position where you have to question the reliability of the equipment during your trip. Everything on my truck functioned as intended, the radio, heater, a/c, lights, cab lights, locks, keys, windows, seats, rear door & latch, etc. But the interior of the cab was not very clean, nor did it look like it had been wiped down. Some extra TLC from the dealer could of taken care of that. Also, the back of the truck looked like it hadn't been swept or cleaned since the previous operator/renter used it. When a customer spends thousands on a rental to drive across the country, a little extra effort and time can go a long way. 3 Star - Average (Because this dealer can do things to improve if they begin to care more about U-Haul Service timing, Truck Appearance/Readiness and Customer Service)
Joshua OI will use the service again
Allen GThe truck we reserved was not available when we went to pick up. The instructions for 24/7 did not work so we had to do a 30 minute process with an agent on the phone to be able to get the 15 truck. We finally get the key and opened the car. It smelled like cigarettes, mud was in the floors, the cup holder was an ashtray, the floor was disgusting. Then we start the car and it had less than 1/16 of the tank. So we needed to add gas. When we asked the agent about gas reimbursement if we filled up the tank she said they don't do it and if we wanted to go anywhere we needed to add gas. So we did. The back of the track had a weird net on it that we didn't use but probably someone forgot it there. Returning the truck was better but we had to park the truck back in the same mud/dirt area. It was the worst experience I've had with u-haul
BRADLEY R