First time i used this location but it was close and convenient and not use many miles. Girl at counter was nice and respectful. But the issues were...Truck door wouldn't shut correctly, had a big gap like someone had hit something before or tried to break in. Driving down the road fearing it gonna come open, hearing the wind whistling in the door jam. Also charged a $25.00 cleaning fee and it wasn't dirty. In the same condition at drop off as pick up. Which it wasn't sparkly clean when I got it but what u would expect for a rental. From google research I seen store keeps that fee so I assume that why and how they make money off of it. So a small 15 ft uhaul cost 82 bucks. That makes u not wanna gas it up before u take it back cause ur gonna get charged alot already and that enough to cover it in my opinion. I never paid so much for a intially $30 rental. In the future I will bypass this one and go to my usual place even though it a little farther away in town im good with that.candace C.
Dust To Treasures Thrift Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Shelby, NC 28150
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The only downside with trying to get a Uhaul is that they do not make it known that they do not have a vehicle available in your area but instead try to make you go out father than where you live to obtain the vehicle that you was requesting. Instead of charging you the price of the vehicle that you placed on hold they want to upcharge the vehicle that they have on hand. They also charge a cleaning fee for a vehicle that was cleaned.Tiffany J.
We were at the location at 10am when they opened. The person who opened the store turned the open lights on, I walked into the facility and he told me he was still trying to wake up so he would be with me in a minute. He then proceeded to step outside and smoke an entire cigarette before coming back in to help me. Then when he came back in and started to help me he told me after several minutes that they must not have any hand trucks even though I had appliance dolly reserved for more than a week. Didn't offer to contact anybody, just said he wouldn't charge me for it. So I then had to contact U-Haul myself about the dolly and drive to a second location to get one. I was given $7 off the cost of the dolly for my trouble which was not at all enough given my inconvenience. Then once the dolly rents was picked up from the second location they scheduled me to return it to a different location then the truck for some reason. I turned them in with the truck. When I turned the truck in I was charged for 3 extra miles (going to get the hand trucks) and I was charged for 4 gallons of fuel despite the fact that I put $28 of fuel in it and it was ready just above 3/4 tank when i turned it in and that matched where it was when I picked it up. This experience was far below acceptable.Phil B.
I should be getting a refund. I paid 123 but receipt shows $103.Terri L.
Quick and easy drop off.Jason L.