Closed down gas station with no service and no personnel. Our pick up was to be 5pm, but was auto changed to 6pm. We waited for help which never arrived. We called uhaul and waited on hold for 15+ minutes. I later found 2 small lock boxes on building with no signage. It was then I figured I would see if setting up APP and signing in would help the process or alert an attendant that we were waiting at his store. After going through the check in, we were given a code to the little key box and found the key in order to now realize this was all self check-in. I then followed all the steps and then after much aggravation for me and my ride, I was on my way. The self check in itself was fine, but without knowing that is the process the first time is just awful. ADD AN ATTENDANT, OR SIGNAGE, OR CLEARLY IDENTIFY THE PROCESS DURING RENTAL PRICESS - COMMUNICATION WITH THE. CUSTOMER IS KEY TO A FLAWLESS EXPERIENCE AND SETS THE EXPECTATION UP FRONT. Same happened on the return. Thought we needed an attendant to return the truck, again nobody at the building. Figure self check out might give us a code to put key back in lock box. Completed he self heck out, but no code was provided at the end! So frustrated I was going to put the key in the bed and leave, but my wife happened to see a beat up key box on the left corner of the building adjacent to the two small key boxes on the front left of the building. Again signage and communication relative to process is very lacking. The good points - the 26' unit was awesome. Only 6K miles, clean, comfortable, modern, great ride, braking, engine power, the price structure is appropriate and a great model. When not traveling high mileage, it is very cost effective and encourages me to rent more frequently rather than overloading a personal truck or making several trips.Robert H.
Trailer Rental & Towing in Sarasota, FL at Metro Food Mart
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Sarasota, FL 34243
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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The customer service was excellentDavid W.
Make sure the equipment fits the vehicleAndrew B.
I orig ally ordered the trailer at a place that was a mile away. I get a ransom call saying can you pick it up a day wailer. I said sureZ. So I go to the spot where I originally ordered it and the doors where locked. So I call that number back who called me. He said the doors aren't locked. I said well where do I go then. He said 5 miles uo the road. So I go there and again I ordered this online for 123. He tells me it's 165. I said no it was 123. He said so no Insurance. I said that's what I put on the internet. Then he says ok it's outside. I got out there abs hook it up on my own. It was covered in leaves and sticks. I hook it up by myself and drive away while the leaves and sticks go in the main road. Terrible experience. And I rent a lot of trailers from y'all because I buy and sell carsKevin A.
It's not the location it Uhaul in general..!! When I returned the truck and used my phone to check out brought it back with the same amount of gas as when i got it. The app said $ 114.89 and now you billing me $128.35??? What is this??Jay K.
This location scammed me of $20. They said the trailer was not clean. When I specifically made sure it was when I dropped it off.Trevor L.
Unsuccessfully tried to change drop off location to something closer. Called before arrival. Not there when I arrived. Waited maybe 30 minutes. Dropped trailer. Called 800 number, long wait. Rep rude upon arrival, wanted me to move trailer. Got abusive at "check out". did not check anything. Way diffenet that all my other uhaul experiences, which are many.THOMAS S.
Owner was RUDE. Trailer was gross. Never had this problem before. Will NOT use this location ever again.JOSEPH M.
I chose this location because they showed having the size truck I needed and because it was close to where I was going to load it. I scheduled an 8AM pickup for a truck an dolly. I had had driven for 3 hours to get to the pickup location I was there before 8AM. Then I waited about an hour before anyone showed up He gave me the keys to the truck that was all (no paper work) .He did not have a dolly and told me I would have to go to another location to get one, which I did. He was not very helpful and I was not happy. At the location where I picked up the dolly They printed off my paper work for me. They were helpful! The window of the truck needed to be cleaned otherwise the truck was ok. As a result I was delayed in getting started with loading. Again not happy.Larry S.
Location was a gas station with trailers.HARRY L.
Very friendly agent.andrew M.
I had rented pick up & trailer.. When I arrived I was notified that there was no hitch adapter block/ ball & had to buy one .. How can you rent a truck & trailer without adapter & expect client to buy one .. unacceptable . Regards Ken Russell-MurrayKen M.
Location is very dingy and not well maintained. The pick up truck i rented was disgusting. It took me 2 hours when I got it home to clean and sanitize it before I felt comfortable with being in it. Not good during this stressful COVOD 19 time. I complained the evening i rented it and General Mgr Paul Bottitta reached out to me with a $25.00 credit for my trouble. However you must do something with this location because I will not rent from there again.Dennis S.
He told me the mileage was 79 cents mile he charge me 88 cents a miles instead I am not happy with thatSHAMICA L.
Kevin was fantastic and helpful. Thanks for the help. Truck was brand new and performed well.Scot M.
Que hablen espaÃ±ol si hay personal que hablen espaÃ±ol se les vendieran ho arquilaran mÃ¡s vehÃculosFREDY S.
It was a difficult time getting the key for the truck.RAISA B.
I was overcharged $100. The proprietor added an extra 100 miles to my 16.5 mile trip. He did not check me out when I returned the vehicle,he stated that he would send me a receipt. He also entered the return time as 3:07pm when it was actually 1:00pm. I will not use this location and will advised all my friends and family not to as well. The location is Metro Mart at 6309 15th Street East Bradenton, FL 34243.Rita M.
Although we had registered to drop off our trailer at this location well in advance and had the paperwork to prove it, the man at this store told us to go away and take our trailer somewhere else. He was so rude and didn't seem to care that we had just driven 15hrs straight and had already arranged this as our drop off.He was very angry with us for wanting to bring the trailer there and barked at us where to put it when my husband challenged him on this policy after being told to go away to he airport across town. He did not help direct us into a spot to unhitch & walked around with his arms crossed Or texting on his phone back inside his store -with very curt replies as to where we should leave our already folded moving blankets. He was angry bc too many people had been dropping off trailers and I guess he would have preferred trucks instead. Not sure why U-Haul continues to do business with this man as it was an uncomfortable experience and borderline aggressive interaction. Needless to say we were as polite as possible and got out as fast as we could! I would most definitely NOT recommend this for U-Haul customers.JOHN R.
1) Had to hook up myself (68 years old) or he would charge me $20 for him to hook up. NEVER experienced this at a 'real' UHAUL store. 2) Trailer was not what I ordered. I wanted a 5'x9' with a motorcycle choke in the front so I could haul my motorcycle. This one did not have that feature. While calling in the parking lot I was on hold for almost an hour being bounced around to different centers, each with their own waiting time... 3) Finally, this trailer was all beat up with multiple scratches and dents. Both fenders had multiple dents.James J.
Mobile app was useless. I was overcharged for my rental nearly 40% of what it should have actually cost. Will be contesting the charges with uhaul and my bank. Was misinformed about the price of road safety insurance . As well as being charged for additional inspection fees due to the app failing to work.rossi M.
I have no suggestions to improve the service or equipment. It was all that good.John T.
Way over charged and ripped offMichael H.
Nice owner, helped me out a lot !!marcos B.
Crowded, but site had a good selection and the only car dolly I needed.JOHN D.