Good customer service was not present from Mr. Sage. He was very impersonable and uninterested as if he had just woke up. There was no paperwork that was done ahead of time to cut down on time spent there to pick up truck and keep in practice with social distancing. He charged incorrectly for the wrong dolly and didn't give a total of the whole price of the rental before hand.Xzavia A.
Trailer Rental & Towing in Santa Fe Springs, CA at Open Routes Transport Inc
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Santa Fe Springs, CA 90670
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Just felt like I was returning a borrowed vehicle. Place of business felt like a residential.Juan R.
Mobile check-in took a long time and then it told me I had to get the key inside. The door was locked. I knocked on the windows and then tried to get someone on the phone. Minutes later a guy emerged that looked like he just got up or was sick. He also proceeded to cough on my and not maintain social distancing. If I come down with COVID-19 I'm the next 5-7 days there will be a lawsuit. The back of the truck had 2 skids and plastic wrap and paper, which I removed. My order wasn't ready with the dolly and 2 dozen blankets. He gave me a dolly and 16 blankets. And was going to get my invoice corrected. Nothing was corrected when I turned in the truck.Dave E.
Great service, very informative guy and was able to accommodate us on short notice after another U-Haul location (ahem commerce) made us go on a wild goose chase after giving up our reservation even after I called to let them know I was running late an hour earlier. The person on the phone said "sure no problem, I'll let the person know". That brought us to this location. The person was thorough even making sure that it was me and not some person with someone else's personal information. I'd recommend this location to anyone.John T.