Clerk was friendly, and the equipment drop-off was quick and seamless.
Dylan B
Elco Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sandston, VA 23150
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Renting the truck was easy and the employees were very helpful and professional. I would definitely rent again at this location and will refer others.
william nFor Truck Reservation # 89879358, I originally requested a 10' UHaul vehicle. I was contacted by I believe Megan Hamm of UHaul and was told that UHaul did not have a 10' available and had a 15' truck available as an option. I was also told that I would be billed for the rental at the 10' truck rate, which is 19.95. My rental was a two day rental, where in my original request, I would rent and return the vehicle from the same location: I believe that is called in-town. Upon renting the vehicle and paying the initial deposit. I was charged 70.00 for the two day rental along with fee's for the in-town contract. Upon following the instructions that was provided to me, I was told to return the truck to a different location. I believe this changed my already in progress contract from in-town to one-way. Not sure why that occurred or why a different and further out location was selected without my approval. Upon return, my receipt indicates the miles, obviously and amount owed and paid. From the initial receipt of record: I was told I would pay the same rate for a 10' truck and not a 15 foot one. Yet my in-town receipts shows the rental price as $ 70.00 for the two day, which is even more than the rate of 29.95 for a 15 foot truck. ???? I need to be made whole here. My original check out should have been for 39.90 and yet the receipt indicates a 70.00 rental fee in lieu of what I was told. Not sure why the check out is "in-town" and the return is "one-way" when my ORIGINAL request is for pickup and drop off at the same location. Without an official UHaul receipt that aligns with what I was told. It appears that I was bamboozled here.
DeJuan BHave the items requested on the truck.
Edward KI dropped off my U-Haul and all they did was take the keys and didn't finalize everything while I was there, I had to call the next morning to make them finalize it so I wasn't charged more than I was supposed to be.
Matthew E