I was charged for them to clean a truck that was dirty when I got it.
MARYLYNN G
Aldrich Fabrication Center Inc
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Saint Johnsbury, VT 05819
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Don't lie to their faces. We returned the truck during extreme rainstorm many roads flooded or washed out. Still we swept and cleaned the truck out in the pouring rain. When doing so the woman behind the counter thanked us for doing it then went on to tell a story how someone had left so much stuff in the back of a truck hidden under blankets. 4 Days after return got a message saying I owed a $25 Cleaning fee and $30 Late fee. When looking closer the Bill was dated more than 24 hours I had returned. Prior to returning I had gotten text about how they "Need the truck" and hoping for prompt return. Did someone else do something to this truck and charge me instead. I contacted Uhaul they said they were pushing it up to "Upper Management Team" and would get contacted "within 3 Business Days" 3 weeks later still no contact from Uhaul I reach out again they stated the "Area Field Manager" went to the location and they said it was dirty so case was closed. There was no communication, No pictures, nothing. I Feel like this location is just looking for some extra money so they charge who ever they can. Been doing business for Uhaul for YEARS even worked for them for a period of time, Now I may never do business with them again, and will make sure others hear this story as well.
JEREMY EGood Folks always have a good attitude ! I know what they’re doing and they’re very knowledgeable.
BARRY MThere were things I didn't realize I signed up for, such as working through the app. It's not uncommon moving is very stressful. This was last minute pulling my mother's things out of a nursing home. I was expecting to rent this with a human but there were only locked doors. I had to call the toll free number to find out I needed to use the app. I'm grateful your AI chat bot recognized the word "NOW" because I needed the rental NOW. Tried confirming the day before but I got electronic dead ends.
Patricia KWe dropped off after hours so there was no employee interaction but easy location to find and use
AUDREY J