I was unhappy with how long it took to receive my rental. It took 20 minutes for someone to even come into the office and assist me. Then when I went to get the uhaul, It was dirty inside and out. I couldn't take more pictures but the one I submitted. I began to drive off and heard banging noise inside, it was the dolly which had been unhooked. I returned this uhaul cleaner than how I received it. Clean and ready for the next person. Not to mention that this was the worse reservation experience I have ever had. I will not use this location again nor will I recommend this place.Angelajane T.
Trailer Rental & Towing in Sacramento, CA at Nor Cal Customz
(Distribuidor de U-Haul del vecindario)
Sacramento, CA 95824
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 11 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
- habla español
Alquileres locales para mudanzas de ida o en la ciudad en Sacramento, CA 95824
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Customer service was pretty cool, but the uhaul app SUCKS!!!!!Johnny B.
I picked up my Uhaul got approximately 2 miles down the road someone flagged me down an said gas was pouring out of it!!! I pulled over was unable to continue due to gas tank had a hole in it, had to wait for a tow truck, wasted 4 hours of my day an didn't get a replacement truck because non were available!! Also my money was never refunded as promised, I will never use this location or Uhaul again!!! Their customer service is horribleDaniel B.
The check engine light was on. The low pressure in a tire light was on.Dana D.
Super friendly and convenient. Would rent here againchristina B.
The pickup truck bed has leaves and trash papers. The mileage isn't correct on the rental paper. I showed it to the operator and he told me that he would fix it in the computer. When I returned the truck, the operator still used the wrong mileage to charge me on the mileage I drove. I told him the mileage charge isn't correct, and he said that I should fix it in the computer. The altitude of the operator is not acceptable. I was charged with incorrect mileage used.Techang C.
The people at Nor Cal Customz were very professional and helpful. I have moved my daughter, son and myself within the last 3 months and went through them each time. They are amazing and a family business. Would recommend them to everyone:-) Thank you Dana GreenDana G.
These guys are very professional and polite. Nice to see good customer service these daysPAUL O.
My reservation was for 12noon I Called and confirmed at 1130 I arrived at 1215p. Then I received a call my reservation was canceled. I was over charged for my rental on my emailed statement. 2days later, I'm still waiting for U-Haul to get back to me for an explanation.Manuel G.
The staff here was very polite, helpful, and nice. I made my reservation online and it made things easier for everyone. I would definitely come here again!Christopher U.
He could not have been nicer or friendlierKevin S.
When my husband arrived, the appliance dolly we reserved was not there or not available. It took them forever to look for it before he was told he needed to go to another rental place to get it. Not only was his time wasted, he was not offered any discounts or anything for all the hassle.Dontrel H.
Customer service great. Vehicle was dirty on the exterior.Johanna P.
Nothing really. Service was great.alvin S.
Salesperson was helpful and courteous. Great to work with.Ron C.
Tony was super helpful and awesome to work with. I will be going back to him in the future.Scott W.
Ash in and out experience. No delays.Frederick G.
A little nip pickey about the gas I barely used any gas and brought back a little bit under 7/8 and the meter was not on 7/8 where he marked it, I bought the extra insurance as well so he could have gave me a break on the gas overall it's supposed to be about customer service and wanting me to come back, I probably won't be back or recommend this location.Jermaine B.
Nothing .great customer service really happy with my move at this locationNavindra S.
I didn't have a problem with the power in office but I did have a problem with the the florin rd office when I went to pick up the truck the man that was helping me was looking for the keys for about 10 to 15 minutes and then he went back to the computer and says oh the keys were lost to the truck and then he gets on the phone to call someone and they tell him to send me to another location , and he tell me that I will receive a $50 guarantee but he never put it in the computer that I didn't receive the truck so I had to wait until the following Friday to call uhaul myself and explain what had transpired and the lady I spoke with fixed it to where I would receive the $50 dollar but what a inconvenienceCorigon R.
Gabriel was VERY helpful and accommodating to make sure that we had everything that was needed to have a safe and successful move. THANK YOU FOR YOUR OUTSTANDING CUSTOMER SERVICE!!!chris B.
I was last minute with my rental of the uhaul but I was still able to get help and I am grateful for it.Indigeo H.
I had a reservation. 0.25 mi away had to drive almost an hour to pick it up on a Thursday with traffic, and an over an hour back. I guess uhaul isn't what it seems. Be careful on your reservations online they will send you anywhere and say sorry that's all that is available. Bad experiance...Jeremiah R.
The process of picking up a box-truck and a transport unit was very difficult. Poor service at some locations in Sacramento orders were processed and canceled "many times". Had to go to several stores to get the equipment. It seems there is a logistic issue between product availability and the actual what's there. Could be computer software issues or poor inventory management.Jim P.