We rented the trailer on Friday November 29 and did a one-way trip to Las Vegas. The trailer was delivered to the Las Vegas location by 9:00 PM on Saturday, November 30. We were charge for a 4 day rental even though we explained the trailer would be delivered the next day. We called U-Haul on Sunday, December 1 to see if U-Haul would prorate the charge since the trailer was returned a day and a half after pickup. The representative said we need to speak with the manager and we should call back on Monday December 2. It does. It seem reasonable to charge a four day rental when the trailer was used for a day and a half.
Jesus Z
Williams Mobile Service Inc
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Rio Vista, CA 94571
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
Cuéntanos qué piensas.
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The people in the office we were so kind very helpful. They listen to my needs and they assist me and help me wasn’t even there alone. God bless those people.
VICTORIA RMaintain the hospitality from owner's genuine down to earth rapport to the efficient, accommodating supervisor who is always a good listener to the client's request, needs, even when the renter is unsure of the length of rental time being requested and the supervisor clarifies the rental process so it makes sense to the customer, who is unclear of their rental van specific needs may be. Like other UHaul customers, we are oversheduled or unsure what capacity one' moving project will require, it is always appreciated William's UHaul Service has always been accommodating, That is why I appreciate their business.
Georgia DJust need bigger trucks ten foot trucks are a waste of time no room
EDWARD MWe arranged with UHaul to pick up our rental at 12:15PM. When we arrived no one was there. The manager arrived 1 hour and twenty minutes late. This is unacceptable! Once the manager arrived everything went very well. His service was excellent, the truck was excellent. We were on a tight schedule . Five people were waiting on us. The UHaul people on the phone had us waiting the entire time without any communication. We contacted the manager at his home and he came to our assistance. UHaul telephone assistance is non existent.
JUDY C