I was under the impression that I could return the vehicle anytime before it was due back. I tried to return at 7pm and the gate was locked. There were no instructions on what to do when that happens but I did see a key drop. I tried calling numbers and no one answered so I took vehicle back home. The guy at the location said I could have left vehicle near the road. This seemed unsafe and unacceptable but if that was the case it should have stated so somewhere.Andrea A.
Trailer Rental & Towing in Rio Rancho, NM at Carpenter 528
(Distribuidor de U-Haul del vecindario)
Rio Rancho, NM 87144
(S of HWY 550)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 4:30 p. m.
- Dom.: 10:30 a. m. - 4:30 p. m.
Alquileres locales para mudanzas de ida o en la ciudad en Rio Rancho, NM 87144
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Patient with me backing up. Helpful and friendly.Ray R.
This place was shady and we had to travel 20 miles out of our way to get the trailer and the place was not labeled clearly. It took us several times to find the place, even Google couldn't even find the exact location. Never again will I rent from uhaul because the customer service guy named Anthony was so rude and won't answer my questions.Terry C.
Great customer service. Made it quick and easy.FRANK S.
Crystal was fantasticEugene G.
great service and very friendly staff.Joseph L.
Excellent service!Patrick Y.
Great job quick and efficient. Manager was knowledgeable and helpful.Chris C.
Had to wait a long time to get the equipment. Even though I had an appointment Very unorganized could not even find his phone that keep ringing and he would stop helping us to try to find the phone each time with no luck then would come bravo to finishing our rentalJoseph O.
Thanks for helping with backing the trailer in. Not my strong suit!Travis O.
They came right out as we pulled up. Super nice. They got us on our way fast. As we pulled away, they parked the truck.Mark J.
Carpenters is my U-Haul of choice. Great customer service. They are so much better than the poor service and bad employee attitudes you get from the Corporate locations.Dennis W.
very friendly interactions! went out of their way to help.Robert M.
Great service! Smooth check in and drop off.Dan I.
Manager (Christal B.) of location was great. I will use this location for all future needs. The corporate store in Rio Rancho could learn a few things from the Carpenters, mainly how to provide good customer service!Dennis W.
This is a lousy location to expect persons renting large trucks to be able to park them. Small outside the fence parking on a major traveled roadway (very dangerous) for after business hours drop off. Get a bigger lot! Maybe extend your hours of operation. Closed at 4;30pm on a Saturday. Come on MAN! Major issues with the 24/7 truck share at this location. Business didn't even know the truck was being returned. Right hand doesn't know what the left hand is doing. Had to call an emergency contact number posted on a perimeter fence to get guidance on what to do with truck key. Ended up having to go back on a Sunday, when they opened and turn in key. Ridiculous. No padlock provided to leave key in truck and didn't even have a key drop (secure) box. Received a follow-up call from a gal named Crystal (VERY RUDE!! and NEEDS to be terminated from customer service work). Moving is stressful and almost the first words out of her mouth were "Where's the f**kin key". I worked 5 hours to unload a truck in excessive temperatures and the added stress of returning equipment and seeing that the truck had fuel; etc. and I as a paying customer get treated like that from Crystal. I will not use this Uhaul location in the future and will not recommend it to family and friends. So, for the next customer...........GET RID of Crystal.Chris M.
I was not allowed inside the office.Clay D.
I was not inside.CLAY D.
I finally got on the road to destination, before I was half way I got email and phone call asking when I was going to return the rentals, still had 2 days left on contract, do took off half a day to unload and return rental s, made me feel rushed.Kevin C.
I wish there was a no smoking policy. I have a tendency to get headaches with cigarette smoke or a strong smell of it. Turning the A/C on high helped quite a bit but the smell was still there. Besides that, everything was wonderful.Joseph W.
The website direction did not take me to correct location. I did all the online asked on line including early check in and it still took more the 30 mins to check in and get the trailer. I was also charged for insurance which I did not purchase. They wanted me to come back to get the refund. They did not know how to refund to my credit card so they have to mail a check.Douglas P.
So easy to work with and so helpful. Thanks for all your assistance ????Martin M.