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Crystal S
BBS Richland 2373 Jericho Rd WA LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richland, WA 99352
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Very friendly and efficient.
Geoffrey HWhen I returned the truck there were no humans there whatsoever, nobody to sign a rental completion form or any sort of contract paperwork or anything. I can see that U-Haul has changed it's way of operation to the point that there is little reason, employees, or quality of service. I am so disappointed.
David JLocation had no people to help; it was supposed to be open until 6pmthat 8/14/23. I called # on paperwork for drop (509)392-5529. No answer repeatedly. Then person answered and said to use App which would not work for location or picture upload. Rude person said to call another location to return #(509)946-5116 who said they do not take UHaul returns and gave me 1800gouhaul # to call at 4:38pm 8/14/23 where Ayaan told me to take pictures of everything so I could submit to person who reviews the unit if necessary for documentation and he would mark it returned. I had 15444 miles out in Denver, CO 8/12/23 and 16586.3 miles returned early 8/14/23in Richland, WA. Unit had just under 1/2 tank of gas, was cleaned except for bugs on front of unit. Left unit at 2373 Jericho Rd, Richland as per contract and was told to lock it and put key in drop box which I did. Return was horrible experience for early return, more gas than 7/16, cleaned in cab and in back, undamaged unit. App failure, Jericho location not open or helpful, instructions from rude person at that location soured me on uhaul. You made $1247.89 dollars a day for 2 days off me. I could have kept it till the 17Aug. '23 but got a text saying you had families that needed it...Just to get messed with at the end early return, with more gas and less miles.
JOHN RWas originally set up for access to equipment via phone app. Phone app did not recognize my location even after troubleshooting with UHaul customer service by phone for an extended period of time. My reservation was changed to in-person pickup with BBS representative who was very helpful. Trying to use the phone app was extremely frustrating and a total waste of time. I would never consider going the phone app process in the future.
Larry A