The experience was very frustrating. I called to make my reservation, and was told where I could get my truck. On the drive out to the location I received a text message about pre-registering. I got to the location, and nobody was there. I tried to pre-register and the website kept giving me a time-out message within seconds. I called 800-go-haul, and was told the location was closed on Thursdays. I started driving back the 20 miles to town where there were other UHaul locations, was assisted, but the verification process was VERY tedious. Verify, phone number. Verify email. Give a phone number for someone to vouch for me. That last one was difficult, because people are conditioned today to not answer the phone from unknown numbers. Why is this step necessary, when I am supplying a credit card and drivers license. Then I was instructed that this was a self serve facility, so I drove back to the location, and tried to start the process on the website again. It wouldn’t allow me to start because the GPS location thought I was not at the location, even though I was parked right next to the truck. I called again, and was instructed to download the app, instead of using the website. This location was remote, and both the website and the app were slow and timed out frequently. What would have been nice, is to be instructed about these needs before I departed for the remote location. It would have been nice to know how this would have worked before I headed to the remote location, so I would have known nobody was there, but it was self service.
Paul Scott
Richburg Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richburg, SC 29729
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- 4.5 Average Customer Rating
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I had the pickup time selected for 9am. There was no one there at 9. I waited until 9:30, called and they said someone would be there in a few minutes. Still no one at 10am, called again, she said they were on their way. 10:15 before they got there wasting over an hour of my day. She also knew nothing about how the trailer was supposed to be attached.
James Ackermansame place for pick up and drop off.
SCOTT CHANEYGreat staff
KEVIN GLEASONGetting in touch with customer service was a nightmare. Anywhere from 34-60+ min wait. Then when was being connected to a live person the call hung up.
Geoffrey Tarleton