Nothing continue the samewilliam B.
Trailer Rental & Towing in Rich Creek, VA at VB Mart
(Distribuidor de U-Haul del vecindario)
Rich Creek, VA 24147
Services at this Location:
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9:30 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Rich Creek, VA 24147
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The trailer back running light was out on the right but I can't fault the renters since they should had been informed... and a course I forgot to tell them alsoWilliam E.
It was a inconvenient place to pick up the truck. I had to drive an hour out of the way. So that added 2 extra hours to my trip.Jonathan F.
Owner refused to hook up the trailer to my car without addition money in cash with no receipt. He did tell me if I had reserved directly through him he would have hooked it up free but since I called your main number first he couldn't. I tried to hook it up myself (because I didn't want to pay extra especially after feeling obligated to take the additional insurance with the horrible condition the trailer was already in) i damaged my car because the trailer was parked on a hill with no blocks under the wheels and it was too heavy for me and I didn't fully understand how to hook it up. I was barely able to get the trailer back on the ground because it was so heavy. At this point I paid the extra cash and he hooked up the trailer but it was very loose. A friend in town who drives a trailer professionally helped me tighten the connection and corrected the chains which Mac (the owner on VB mart) had tied in knots. I just purchased my car in December it is a new $45,000 vehicle I am very upset about the damage. I also did not appreciate having the price of the trailer double between reserving it and picking it up. I was appalled by the condition of the trailer I received. Mac was not able to provide locations for drop off that were open late enough for my work schedule this weekend but I did find somewhere myself and they were greatJenny B.
Check your trucks for issues before you charge $364 and the truck breaks down.Laura L.
Front desk gentleman tried some-what to be helpful but wasn't. He wasn't prepared to take the two trucks and auto transports we were bringing and said he wasn't aware they were coming. The entire experience from beginning to end was very unpleasant and we would like a discount of our payment if possible, to make up for it. If someone could check our call logs from numbers, you'll see that we had to call in at least 5-6 times to sort out incorrect charges and problems with the reservation. We wouldn't recommend UHaul to a friend now, sadly, after this experience.Whitney R.
You can make sure that the brakes work on your trucks the brakes went out on the truck that I was driving that I rentedJoe D.
no improvements neededTammie G.
Have a closer location and inform customers about their milage limit. Just picking up the Uhaul and getting it home went over my mileage limit before I could even start moving! Having to drive.an hour away to pick it up was very inconvenient. The owner of this site was fantastic at informing me of the requirements before rerurning and helping me make this move feasable.Marc C.
Explain operation of different features of the 20' truck and the auto transport.Sylvia B.
Process took about 45 minutes. Far longer than it should have.ROGER W.
The person in charge had me wait for her to show up so she could look at the uhaul before returning, I waited 15 mins and she never showed so unstopped the keys in the drop box and left. Staff member called me and demanded I meet her to look over the uhaul when I was informed from my pick up location all I had to do was refill the truck with fuel, sweep it, and drop off the key. This woman complained about how the uhaul was parked and charges me an additional $39 for a cleaning fee and said the gas was between half a tank and 3/4 of a tank instead of on 3/4 tank exactly. Extremely dissatisfied with this uhaul rental overall, especially the drop off location.Hannah H.
Less time to get forms filed out to rent.Kenneth N.
The person who you rent the U-Haul from barely speaks English but that isn't the issue it's the fact that she has to be on her phone with her sister (who owns another store with u haul attached) who has to walk her through the process of renting u haul to customers in their native language. I got to the location at 11:30 and took well over an hour to get out of the door with no other customers in the store and I had previously checked in hours before would certainly never recommend this location.William S.
This place tried to take more money than they were supposed to. So I stopped the payment for unauthorized use of my card.Gerald W.
This place is a joke. The guy is rude stopped waiting on me several times to run other people's lotto and purchases. Double charged my credit card for the rental. Told me it wasn't his fault screamed and yelled at me. Worst possible experience.Melissa W.
Great experience, Done this several times over the years, this was the smoothest and best ever.Bill F.
Make sure that the unit is clean. It looked like someone had thrown shovels full of dirt in the back of the truckJEFFERY E.
No problems. No need to improve anything.RANDAL B.
Customer Service at the location was great. Equipment was in need of repair and created some dangerous travel situations. Did not call uhaul repair, wasn't aware it was an option for this and would have delayed the trip further. Was already getting back in the early hours.ADAM H.
Nice people; very helpfulcindy S.
The attendant spoke no English and simply stated "call 800 number" After much difficulty, I finally found an 800 phone number to Uhaul and a gentleman stated "Oh he doesn't speak English, but I can complete your contract by phone. There was no one to help me hitch the trailer to my car at the site. The electric cord from the trailer was missing, so I had to pirate one from another trailer. This was a major fiasco. In addition, I was made at the last moment to go to this location which was 45 minutes away from my original requested location.David S.
I appreciated having a drop off in a rural area and not having to drive all the way into a city.ADOLIA E.
Was wrongly charged $80 in late fees, but fortunately the personnel was nice enough to call Uhaul and have this taken care of for me.CHRISTINE K.
This place is closed on Sunday, so we were not able to interact with anyone. We just left the truck there and put the keys in the drop box.Melissa B.